General Manager - MOKA Coffee Rochester

Overview MOKA is hiring a leader who is passionate about crafting amazing coffee and making meaningful connections with each customer. Here at MOKA, we have a passion for great coffee and making genuine connections with every customer. Our core business is built around focusing on high-quality coffee and espresso drinks with quick and friendly customer service. Responsibilities Making sure your team members consistently deliver a great customer experience Hire, train, and retain qualified team members Maintains ongoing training and development with team members. Making sure team members are trained on drink quality and consistency Schedule team members to meet customer demands of different day parts Ensure team members are recognized and motivated throughout each shift Responsible for managing Labor and COGS budget for the location Demonstrate and reinforce MOKA’s mission statement, policies, and core values Uphold’s sanitation practices and procedures regulated by the local Health Department and MOKA Timely and accurate reporting of daily accounting, employee communication, and product inventory, among other Admin duties This is a full-time, salaried position based on 45 hours a week. General Managers report to the Operations Manager. Qualifications 3 years of leadership experience 2 years of food and beverage experience Ability to understand and assess financial statements, COGs, and Labor Maintains a positive attitude while working and interacting with team members as well as customers Stays organized and delegates tasks as necessary Able to coach and give feedback in a positive manner Maintain high levels of communication with all staff and superiors Ability to create and maintain a positive atmosphere Ability to receive constructive criticism and coaching to further improve on skill sets Follow company procedures in regards to cash handling, equipment maintenance, and company property Benefits 401(k) Employee discount Health insurance Paid time off Quarterly bonus program Paid training Scheduled reviews Instore discounts Learn more about MOKA by visiting our website at If you are interested in joining our team, please apply today! #J-18808-Ljbffr

Created: 2025-10-06