Paratransit General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As Paratrasit General Manager, you will manage a first-of-its-kind, paratransit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!What You'll Do:Manage the on-site daily operations of Via’s service on behalf of our partnerPrioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock teamManage and mentor a large on-site team of dispatchers, shift managers, maintenance staff, and IT staffBe the face of the operation; develop relationships with drivers, customers, community leaders, and local organizationsLiaise closely with Via senior management and Via’s external partnersDevelop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basisPrepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operationsLead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.Who You Are:Experienced operations manager, with at least 8 - 10 years of experience and hold a Bachelor's degreeMinimum of 5 years' experience in ADA paratransit operationsYou possess a Transit and Paratransit Management certificateYou are an independent self-starter, you thrive in fast-paced environments, feel comfortable with a very high level of responsibility, and are always looking for creative solutionsYou are a savvy and tactful communicator: you intuitively find the right tone in every situationYou desire to foster a culture deeply committed to providing a world class customer service experienceYou are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomouslyYou are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the flyYou have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work withYou are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibilityCompensation and Benefits:Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicableSalary Range: $160,000 - $200,000 per yearWe are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.Ready to join the ride?Via is an equal opportunity employer.Create a Job AlertInterested in building your career at Via? 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Created: 2025-10-06