Store Manager I (20th & K)

Overview Store Manager I (20th & K) at TD. Location: Washington, District of Columbia, United States of America. Hours: 40 per week. Pay: $74,880 - $112,320 USD. TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development as defining features of the colleague experience. The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships and referring customers to the right Specialist to meet their needs and provide the best advice. Depth & Scope Provides people management leadership by hiring talent, setting goals, developing staff, managing performance and compensation decisions, promoting teamwork and handling disciplinary actions as required Manages a small-sized store and team (based on U.S. TD Bank store leveling criteria) Oversees and leads a small and/or complex Store while growing talent and capabilities to achieve business results Accountable for achieving Store and individual performance metrics Requires knowledge of the business, banking and bank operations Requires process management knowledge and knowledge of risk profile for team processes; identifies, tracks and resolves gaps Provides coaching, mentorship and guidance to teammates Oversees management of team with risk considerations from low to high Acts as the highest point of escalation for issues raised from customers or partners within the store Originates loan applications, handles Conditions of Lending and conducts loan closings Maintains an active registration status with NMLS Education & Experience Undergraduate degree or equivalent experience 3+ years relevant experience (retail, customer service, and/or financial services) Business development skills, including strategy conceptualization and implementation 1+ years leadership and coaching experience Small Business and Consumer lending experience preferred Knowledge of Bank product lines, store operations and security Ability to manage competing priorities and align efforts to store goals Strong financial analysis, presentation, analytical, interpersonal and collaborative skills Excellent verbal and written communication skills Notary License (preferred) Customer Accountabilities Manage service and advisory teams to promote a positive customer and colleague experience Coach teams on services, product conversations and advice strategies to improve customer experience and financial confidence Ensure customer issues are resolved per guidelines and participate in negotiations when necessary Promote the Bank’s presence in the community through involvement in groups and initiatives Build relationships by maintaining a client/customer centered organization and addressing customer needs Execute and achieve service and customer experience targets with coaching and role modeling Oversee store premises to ensure a professional and inviting appearance Ensure optimal colleague scheduling to meet customer demands Manage complex daily operational/administrative duties Shareholder Accountabilities Create store-specific growth strategies Use reporting to identify opportunities to deepen customer relationships and drive growth Partner with Specialists to grow and advise customers Collaborate with Small Business, Commercial, Consumer Lending and Wealth teams to grow the Store Portfolio Manage the Store budget and ensure revenue/objectives are met Drive One TD by increasing partnership across Retail and other Lines of Business Engage with prospects to develop relationships through needs-based conversations Develop relationships with Personal, Small Business and COIs to generate demand for TD products Support Operational Excellence and due diligence for customer transactions Ensure adherence to bank operating policies and regulatory requirements Employee/Team Accountabilities Lead, coach and develop store teammates to deliver a legendary customer experience Set targets and hold the team accountable for results Grow team expertise and provide ongoing feedback and performance reviews Ensure compliance with HR policies and manage colleague risk Share knowledge and foster collaboration across functions Recruit to build a diverse, qualified workforce Act as a brand ambassador and lead change management and talent development as appropriate OCC Language Regulatory and license information related to Mortgage Originator roles and required registrations Criminal background and credit checks required by federal law for this position Physical Requirements Typical office environment; sedentary to light activity; various physical movements required Who We Are TD is a leading global financial institution. We are committed to customer experience and growth, with opportunities for development and advancement across the organization. Our Total Rewards Package Base salary plus variable compensation and benefits, including health and well-being plans, retirement programs, paid time off, and discounts. Learn more about our Total Rewards. Additional Information TD Bank is an equal opportunity employer. If you require accommodations during the application process, please contact US Workplace Accommodations. #J-18808-Ljbffr

Created: 2025-10-06