General Manager

Join to apply for the General Manager role at Michaels StoresThe General Manager has ultimate responsibility for the safe, accurate, and efficient operation of the Distribution Center (DC) in accordance with company policies, procedures and applicable laws.Major ActivitiesManages all aspects of DC operations to achieve operational objectives for Safety, Quality, Efficiency, and Teamwork and drive an environment that promotes high quality customer service to internal and external customers. Finalizes and approves daily plans and workload with the AGM and Operations Managers to ensure daily goals and objectives are achieved.Responsible for developing intermediate and long-term operational plans for the DC, including equipment needs, staffing levels, and inventory management.Ensures that all departments are performing efficiently and accurately in accordance with DC and department goals.Responsible for the overall financial management of the DC, including budget development, re-forecasting, and achievement. Monitors and approves all expenditures including payroll administration, building maintenance, and requests for capital.Maintains contact with Zone Vice Presidents, District Managers and Store Managers to prevent or resolve problems and ensure appropriate levels of store service. Partners effectively with Transportation team to ensue delivery schedules are maintained.Mentors and advises DC leaders with regard to operational and strategic decision making. Leads succession planning efforts and development efforts to build a strong leadership team and bench municates timely information to the VP of Logistics, Support Center team, DC leaders and DC team members. Notifies VP of Logistics of any critical issues regarding DC operations or customer service issues.Partners with Loss Prevention and DC leadership to drive Safety results and ensure a safe work environment for all team members.Partners with AGM and HR Manager to resolve precedent-setting matters, team member issues and concerns, and performance issues at all levels.Works with AGM and HRM to address team member engagement survey results by effective design, implementation and communication of action plans.Leads/participates in DC Network projects/initiatives as assigned; identifies and leads DC-specific projects as needed.Other duties as assignedMinimum EducationBachelor’s Degree in Logistics or Business preferredMinimum Special Certifications Or Technical SkillsComputer literate with experience in Microsoft Office software, spreadsheets, and WMS systemsMinimum Type Of Experience The Job RequiresMinimum 7 years’ Operations Management experience in distribution environment with demonstrated track record of success in achieving operational goals and objectives, particularly in environments of comparable scope/complexityAdvanced organization and project management experienceOtherIn-depth understanding of DC SOPs, policies, processes, and metricsAdvanced Communications skills including written and verbal abilities and active listening to understand issues of depth and complexityAbility to influence decisions through interpersonal skills versus power of positionPractices and models “Respectful Workplace” behaviors at all timesAble to work a flexible schedule and recognizes the need to flex his/her schedule, particularly in a multi-shift organizationAvailable for overnight travel for training, meetings, projects, etc.Preferred EducationAdvanced degree a plusPreferred Special Certifications Or Technical SkillsAdditional related training/certification is also a plusPhysical RequirementsRegular sitting when working in an office environmentRegular standing/walking, both in the office area and within the warehouseInfrequent bending, stooping, kneeling and twistingInfrequent light lifting/carrying of items of varying weightRepetitive motion and movement of the wrists, hands and/or fingersWork EnvironmentThis position is based in a climate-controlled office setting but will have regular exposure to the warehouse, which features extreme temperatures dependent on external climate and proximity to dock doors/exitsExposure to moderate noise level from DC conveyor/sortation system and powered industrial equipment when in the warehouseMichaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). #J-18808-Ljbffr

Created: 2025-10-06