General Manager

What’s in it for you:- Insurance benefits available from Day 1- Paid time off starting Day 1- Holiday pay from Day 1- 401(k) enrollment after just 30 days- Exclusive hotel & travel discounts worldwide- Professional development and career growth opportunitiesThe Role:The General Manager at The Drake Oak Brook, Autograph Collection holds the ultimate responsibility for leading every facet of hotel operations—from Rooms, Food & Beverage, and Sales & Marketing, to Finance, Administration, and Engineering. More than a leader of operations, the GM is the architect of culture, setting the tone for a workplace that blends timeless elegance with modern hospitality innovation.Distinguished with the Best Boutique Hotel award, The Drake Oak Brook is a celebrated destination where guests experience refined accommodations, elevated dining at Coa, and world-class banquet and event offerings. The GM will guide this legendary property into its next chapter, balancing operational excellence with the artistry of guest experience.What You’ll Do:Deliver guest experiences that resonate. Proactively anticipate needs and ensure service, amenities, and programming align with luxury expectations.Drive financial performance. Partner with sales, marketing, and revenue management to maximize topline revenue, control expenses, and achieve or exceed budgeted results.Elevate dining & events. Ensure Coa delivers bold, vibrant cuisine and that banquet and event spaces set the standard for memorable celebrations, meetings, and gatherings.Build and inspire teams. Hire, train, and retain best-in-class talent who embrace accountability, creativity, and collaboration.Lead with vision. Model the property’s culture of excellence while empowering department heads to deliver operational consistency and inspired guest service.Foster inclusion. Champion a workplace that welcomes diverse perspectives, supports growth, and cultivates engagement among associates.Be the brand steward. Protect and evolve the hotel’s reputation by aligning with Marriott Autograph Collection standards and First Hospitality’s values.Stay guest-focused. Listen actively, empathize, and act swiftly to resolve challenges and elevate satisfaction.Ensure readiness. Maintain safety protocols, emergency procedures, and operational best practices at all times.Experience & Education5+ years of progressive hotel leadership experience, ideally in an upper-upscale or luxury environmentProven ability to oversee dynamic F&B operations (including signature restaurants, banquets, and high-profile events) while balancing creativity, consistency, and profitabilitySales and revenue management expertise strongly preferredBachelor’s degree in hospitality, business, or related field (or equivalent experience)Valid driver’s licenseLeadership & CommunicationVisionary leadership with the ability to inspire and align cross-functional teamsExceptional written, verbal, and interpersonal skills with a diplomatic, solutions-driven approachProficiency with Microsoft Office and hospitality management systemsAbout First HospitalityFounded in 1985 and headquartered in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. With a legacy of innovation and a passion for doing things differently, we create value for all stakeholders through excellence in operations, growth in performance, and an unwavering commitment to people.We believe our associates are our greatest asset. That’s why we are committed to fostering a diverse, inclusive, and high-performing culture where every voice is heard, and every contribution matters.First Hospitality is an Equal Opportunity Employer.Source: Hospitality Online #J-18808-Ljbffr

Created: 2025-10-06