Resident Relations Specialist - Swing Shifts

Resident Relations Specialist - Swing ShiftsJoin to apply for the Resident Relations Specialist - Swing Shifts role at FirstService ResidentialDescriptionJob Overview: The Resident Relations Specialist - Swing Shift (RRS) supports the General Manager (GM) and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest encountered. The RRS is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. The RRS focuses on “Five-Star” service excellence and understands residents’ expressed and unexpressed preferences, executing a full-service hospitality platform under the direction of the GM. The RRS is customer-focused with excellent interpersonal communication and organizational skills and has a “can do” attitude. The role involves adopting community management tools (communications mediums, Connect, Access Control, Security, etc.) daily to enhance the lifestyle of every resident. In addition, the RRS supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers, and management.Schedule: Swing; 2:30pm - 11:00pmCompensation: $22-24/hrFirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.Job ResponsibilitiesIdentifies and clarifies residents’ expressed and unexpressed needs, answers questions and gives direction and instructions in a professional, helpful manner.Answers the telephone within two rings, using correct salutation, personal identification and telephone etiquette.Takes, records and relays messages accurately, completely and legibly.Documents all pertinent information in resident logbooks throughout their shift.Responsible for all package distribution (incoming and outgoing) for the property and ensures all are logged into Connect when received and signed for when picked up.Monitors all property access points (gates, garages, doors, elevators, pool) through the operation of CCTV, where applicable. Reports all suspicious activity to proper authority to ensure continued resident plies with service expectations and company standards as well as policies and procedures.Accommodates resident requests expediently and courteously within 24 hours of initial call.Follows up with person assigned to task and resident to ensure completion of the request.Attends and participates in designated meetings or functions as required by the GM or Board of Directors.Maintains a list of residents needing special assistance in case of an emergency and is an active member of the emergency response team.Administers the access control program, including issuance of fobs/property access cards/ID cards and updates tracking forms all vendors of building rules and regulations.Assists with move-in orientation for new residents.Ensures all visitors are registered and authorized by homeowners to be on property.Ensures all pets, vehicles, motorcycles, and bicycles are properly registered and logged in Connect.Maintains a log of temporarily available parking spaces for resident guests and visitors.Manages and keeps a status log for all rental storage lockers.Maintains complete knowledge and complies with the HOA’s policies and procedures.Maintains clean, organized workstations and ensures the cleanliness of the building’s entrance and lobby.Maintains current vendor information to accommodate all resident requests.Generates confirmation letters based on departmental standards and delivers to residents upon completion of each coordinated arrangement.Performs daily timekeeping and payroll entries in accordance with company policy.Maintains a professional appearance and demeanor at all times.Demonstrates effective written, verbal, and listening communication skills.Demonstrates problem-solving abilities independently and responsibly.Adapts quickly to changes in client needs and policies/procedures implemented by management and the HOA Board of Directors.Works independently and as part of a team, prioritizing daily workload efficiently and professionally.Receives constructive feedback for professional development.Collaborates with co-workers, residents, and others respectfully; keeps commitments and informs others of progress and issues.Works flexible in schedule, including AM/PM shifts, weekends and holidays.Skills & QualificationsProficient in English (written and verbal)Strong general math skillsEducation & ExperienceHigh school diploma or equivalency requiredCollege-level courses in business or hospitality preferredPhysical Requirements & Working EnvironmentThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfacesMust be able to lift up to 25 poundsMust be able to sit and stand for extended periodsMust have finger dexterity for typing/using a keyboardMust be able to actively talk and listen to clients, vendors, co-workers and supervisorsFull-time position with schedule may change based on business needs and may include weekends, evenings, and holidaysOvertime may be required from time to time, based on business needs and as approved by supervisorConsistent and regular attendance requiredWhat We OfferMedical, dental, and vision plans (full-time and part-time 30+ hours)Part-time 20+ hours qualify for dental and vision401K matchTime off including vacation, sick, and company-paid holidaysPet insurance availableTutition reimbursementLegal servicesFree emotional wellbeing and daily life assistance support for all associatesDomestic partner coverageHealth savings accountFlexible spending accountAbout UsFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.Disclaimer: The above information in this description is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; management reserves the right to assign or reassign schedules, duties, and responsibilities at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to protected characteristics. All offers of employment are contingent upon a satisfactory background check. #J-18808-Ljbffr

Created: 2025-10-06