Telephone Nurse Triage, Family Medicine

Be among the first 25 applicantsDepartment: 38762 Wake Forest Baptist Medical Center - Family Medicine: Downtown Hlth PlzStatus: Full timeBenefits Eligible: YesHours Per Week: 40Schedule Details/Additional Information: Mondays - Fridays 8:00AM-5:00PMPay Range: $34.90 - $52.35Education/Experience: Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred.Prefer acute care experience within the last 10 years.Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.LICENSURE, CERTIFICATION, And/or REGISTRATION: Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required.Licensure in other states as required by law or client contract.Essential Functions: Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model.Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.Demonstrates exceptional assessment, critical thinking, and customer service skills.Performs other related duties incidental to the work described herein.Skills/Qualifications: Ability to assess nursing needs of acute and chronically ill patients through technology methodsAbility to seek out resources independently and work collaborativelyAbility to establish and maintain effective working relationshipsAbility to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and othersAbility to teach patients and families in accordance with the nursing plan of careAbility to use the computer and learn new software programsAbility to document and communicate pertinent information using computer and/or paper documentation toolsOur Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits And More: Paid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance ProgramAbout Advocate HealthAdvocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. #J-18808-Ljbffr

Created: 2025-10-06