Bilingual Case Manager (Remote Flexible, Spanish ...

About Pair TeamPair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.Our ValuesLead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.This position primarily allows for remote work; however, it includes 1-2 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 1-2 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home.What You’ll DoMaintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goalsUse relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care systemConduct periodic telephonic and SMS outreach to ensure timely follow-up to membersWork with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care PlanSupports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasksCollaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actionsConsistently meet monthly encounter metrics to ensure compliance with health plan regulationsIdentify and break down barriers ensuring individuals’ continuation with the programAssists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-upsCoordinate physical care management appointments through collaboration with external and internal providersUtilize external and internal online platforms to collaborate with team members and carry out daily tasksWhat You’ll Need1+ years of general work experience (Case Management preferred)You are physically located in CaliforniaField Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locationsVirtual Ops requires a quiet, HIPAA compliant and internet connected spaceStrong understanding of cultural fluencyHigh degree of empathyAbility to work collaboratively in a multidisciplinary teamOrganizational skillsAbility to remain patient when faced with adversityStrong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencingA valid driver’s license and auto liability insurancePreferred Qualifications:Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder2+ years of case management experienceExperience with motivational interviewingKnowledge of medical terminologyZest for problem solving, seeking answers, and thinking outside the boxDetail-oriented and organized self-starter who is a rockstar multitaskerReliable and comfortable in an ever-changing environmentSalary and Benefits:Salary: $22-$25/hour401kMonthly $100 work from home expense stipend for your WFH daysGas reimbursements for your on-site engagement daysFlexible vacation policy -- take the time you need to recharge!We provide all of the equipment needed for the roleOpportunity for rapid career progression with plenty of room for personal growth!Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.Pair Team participates in E-Verify to verify employment eligibility for new hires.Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.The talent team will only reach out via email from @ email addresses. We do not conduct any TA business outside of our @ emails. 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Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.Thank you!Apply for this job* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfDo you have Case Management experience? * Select...Are you fluent in both English and Spanish? * Select...Are you located in San Francisco, California? * Select...Do you have a valid driver’s license and auto liability insurance? * Select...Do you have reliable transportation for on-site engagements (twice a month) at clinic, community based organization, and health system partner locations? * Select...Do you have any relatives working at Pair Team? 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Created: 2025-10-06