General Manager

Join to apply for the General Manager role at LandingAbout LandingSince 2019, Landing has redefined apartment renting with the industry/'s first flexible living model. Our membership program provides consumers with access to a network of apartments in 35+ markets with no deposits, hassles, or stress.About the RoleWe are hiring a General Manager to join us at Landing. In this role, you will join our Field Operations team and be responsible for success in the Austin Markets. Success in this role looks like ownership — you/'ll own the large decisions and the small details that lead to providing an amazing member experience within your market.About the TeamOur Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in our Austin Markets. General Managers (GMs) report up to Regional Managers and are imperative to Landing/'s success.What You’ll DoManage short-term reservations, coordinating with booking platforms (Airbnb, , etc.) to maximize occupancy and revenueDevelop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolutionOversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stayHandle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channelsForm partnerships with and oversee property housekeeping teamsEvaluate property and home condition, ensuring inventory meets Landing standardsOversee market metricsMonitor and resolve member support tickets through all member communication channelsAct as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leasesSimultaneously complete multiple daily tasks and build processes for the futureEvaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market GrowthBuild weekly market performance reports and present to Field Operations leadersWhat You NeedThis is an In-Market position1+ years of management experienceStrategic Doer: You/'re an expert at zooming out and seeing the big picture, but don/'t overlook the tiny details and love to build from the ground upInterpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organizationAn obsession with customer experience and satisfactionAbility to thrive in high-growth environments and an evolving startup atmosphereExperience using data and metrics to drive improvementStrong organizational and leadership qualities, an over-communicator, proactive ownership styleAbility to earn trust of leadership, work independently, and drive results with minimal supervisionHands on mentality to jump in and get things done when it countsBenefits and PerksLanding aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!Solid compensation $55,000 - $75,000 + Bonuses + Stock OptionsComprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter and FSA or HSAWe/'ve got you covered with a 401(k) plan and access to ImmediatePayFeel relaxed with super generous PTO policyOpportunities for upward mobility - we want you to grow with us!Landing StaysJob DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales, General Business, and EducationIndustries: Wireless Services, Telecommunications, and Communications Equipment ManufacturingReferrals increase your chances of interviewing at Landing by 2xGet notified about new General Manager jobs in Austin, TX. #J-18808-Ljbffr

Created: 2025-10-06