Dispensary General Manager (Chicago Ridge)

Dispensary General Manager (Chicago Ridge)Join to apply for the Dispensary General Manager (Chicago Ridge) role at Ascend Wellness Holdings (CSE: AAWH.U / OTCQX:AAWH)Ascend Wellness Holdings (AWH) of Chicago Ridge, IL is looking to hire a Dispensary General Manager!Are you a leader who can champion change, manage multiple tasks, and act with integrity? If yes, you might be a fit for this retail management position.Job SummaryThe General Manager is responsible for the execution of retail store and sales operations and delivering consistent, best-in-class customer experiences that drive profitable top-line sales. All General Manager duties and responsibilities must be executed with a commitment to the values of Ascend Wellness Holdings and its subsidiaries, and in a manner that supports our team, customers, and communities. Key Responsibilities Drive Results (Financial Performance) Focus on achieving and exceeding revenue, profitability, and performance targets through strategic planning, data-driven decisions, and proactive action. Track revenue, margin, and budgetary targets — coach to results Monitor sales performance daily/weekly/monthly and adjust strategy as needed Optimize product menus, mix, pricing, and promotions with Commercial Corporate Teams Manage menus (banners, sequencing, deals, promotions, add-ons) Maximize delivery and curbside performance where applicable Collaborate cross-functionally to test and scale new revenue-driving initiatives Activate action plans when KPIs fall below target (staffing adjustments, targeted promos, re-merchandising) Optimize profitability through fiscal discipline, cost management, accurate reporting, and fiscal accountability Approve payroll, PTO, and overtime Review and act on sales, invoices, and performance reports Monitor and reduce controllable expenses Analyze P&L for margin improvement opportunities Elevate Customer Experience Deliver exceptional service, build loyalty, and create memorable in-store experiences Maintain non-negotiables (add-on menus, Ascend Pay, Legends Club, welcome greeter, refreshments) Lead by example on the sales floor Optimize customer flow and merchandising (check-in, traffic flow, kiosks, displays, signage) Schedule and activate pop-ups Use customer feedback to improve operations De-escalate customer issues professionally Respond to Google Reviews via Edge within 24 hours Work directly with Call Center to ensure customer experience Drive customer loyalty programs (Blue, Gold, Platinum, Legends) Drive Pay by Bank results Integrate community engagement events into CX strategy Operational Excellence Ensure flawless execution of daily store operations and uphold brand standards Manage opening/closing procedures, cash handling, scheduling, receiving Oversee inventory control, replenishment, shrink prevention, and merchandising standards Coordinate vendor logistics and deliveries Work with Retail Operations Maintenance on repairs and capex Maintain operational checklists for consistency Integrate inventory best practices SOPs (timely in-take, aging management, cycle counts, vault organization, accessory replenishment) Market & Competitive Awareness Continuously monitor and respond to competitive activity to maintain a strategic advantage Conduct regular competitive store walks within a 5-10 mile radius Perform daily/weekly competitive menu reviews Communicate insights to Regional and RPM Lead & Develop Talent Attract, develop, and retain high-performing teams through coaching, engagement, and recognition Recruit, hire, train, and coach staff Manage labor scheduling to balance costs and service needs Conduct talent reviews and succession planning Foster a positive, customer-focused culture Activate incentive programs Communicate corporate direction through daily check-ins and meetings Partner with HRBPs on employee relations Follow up on attendance tracking Ensure Compliance & Safety Uphold legal, regulatory, and company standards while maintaining a safe workplace Adhere to company policies, state cannabis regulations, labor laws, and health/safety standards State and company compliance standards are maintained; audit-ready at all times Build relationships with regulators and local authorities Ensure all employees are trained/certified before independent work Strategic Growth & Innovation Identify, pilot, and scale initiatives that drive future growth and brand relevance Develop local marketing and community engagement programs with marketing partners Execute seasonal or promotional merchandising changes Collaborate with RD, RPM & Regional Menu Manager on local promotion ideas and menus Pilot new in-store concepts when requested and provide feedback Qualifications & Skills Bachelor's degree or 7+ years' experience in a supervisory or management role in retail, with POS operations experience; inventory control systems knowledge and strong retail business acumen Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Cannabis industry experience preferred but not required Must be at least 21 years of age Exceptional customer service skills; positive attitude and team player Understanding of applicable state and local laws and regulations relevant to the industry Must pass required background checks and remain compliant with regulatory requirements Must obtain and retain a Registered Agent Card issued by the state of operation Excellent organization and time management skills; detail oriented; clear communication Working Environment — This position primarily performs duties onsite in a retail dispensary store environment. Company Overview Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We aim to foster a robust and inclusive cannabis industry through a premium, customer-focused retail experience and a mission to improve patient lives with quality, consistency and service. EEO Statement Ascend Wellness Holdings, Inc. and its subsidiaries are an equal opportunity employer and do not discriminate in hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. All duties and responsibilities are essential and may be subject to modification to reasonably accommodate individuals with disabilities. Position Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Operations Greater Chicago Area – salary range varies by location and experience. This listing may reflect multiple postings; refer to each posting for specific details. #J-18808-Ljbffr

Created: 2025-10-06