General Manager

OverviewGilmore is a leading provider of confidential material destruction, commercial warehousing, and records management solutions. With a strong commitment to security, efficiency, and customer satisfaction, we pride ourselves on delivering on our corporate promise of people centered security. Our family owned and operated organization specializes in offering comprehensive services to businesses across the southeastern United States and beyond. For more information, visit TitleGeneral ManagerReports To: Vice President of Purchasing & Finance and Vice President of Facilities & OperationsJob SummaryGilmore is seeking a highly motivated and experienced General Manager who, in addition to leading department heads, will serve as the Controller and oversee key Human Resources and Marketing initiatives. In this multifaceted role, you will be responsible for managing daily operations, driving financial success, and leading the company’s HR functions, all while contributing to strategic marketing efforts. As a leader in a company with an estimated 50 employees, you will work closely with the Vice Presidents to implement business strategies, ensure financial integrity, and foster a positive, high-performance work environment.The ideal candidate will have a strong background in leadership, financial management, and human resources, along with marketing experience. You will play a critical role in the company's continued growth by overseeing recruitment, employee relations, budgeting, reporting, and digital marketing efforts. If you're a strategic thinker with a hands-on approach, capable of balancing operations, finance, HR, and marketing, we invite you to join our team and help shape the future of Gilmore.Primary ResponsibilitiesOversee the day-to-day operations of the company, ensuring efficient performance across departments.Lead and develop department heads and team members, driving a high-performance culture focused on growth, customer service, and operational excellence.Implement policies, procedures, and strategies to support overall business objectives.Coordinate and communicate regularly with the CEO/Owner, providing updates on operational, financial, marketing, and HR performance.Maintain regulatory compliance, health, and safety standards across the organization.Develop and execute business strategies to drive profitability, growth, and customer satisfaction.Oversee all financial aspects of the company, including accounting, budgeting, forecasting, and financial reporting.Manage the company’s cash flow, working capital, and investments.Prepare and present monthly financial statements, highlighting key performance indicators and financial insights to the CEO/Owner and leadership team.Ensure compliance with financial regulations and internal policies.Manage payroll and employee benefits administration.Oversee recruitment, hiring, and onboarding processes, ensuring the company attracts and retains top talent.Develop and implement HR policies, employee handbooks, and procedures to align with the company’s strategic goals.Manage employee relations, addressing conflicts, grievances, and performance issues in a timely and professional manner.Oversee training and development programs to enhance employee skills and career growth.Administer employee benefits, compensation structures, and performance evaluations.Ensure compliance with labor laws and employment regulations, maintaining proper records.Foster a positive and inclusive work environment, promoting employee engagement.Collaborate with the marketing team to create and implement marketing strategies that align with company goals.Oversee the company’s digital presence, including managing the website and social media accounts.Analyze market trends, customer feedback, and competitors to adjust marketing efforts for optimal results.Coordinate marketing campaigns, promotions, and events to increase brand awareness and monitor the effectiveness of initiatives using data and analytics.QualificationsProven experience (5+ years) in a leadership role, preferably as a General Manager, Controller, or similar in a small to mid-sized business.Strong financial acumen with experience in accounting and financial management.Experience in human resources management, including employee relations, recruitment, and compliance.Experience in marketing, especially in digital marketing and campaign management.Excellent organizational, leadership, and decision-making skills.Proficiency in accounting software, CRM tools, HRIS systems, and Microsoft Office Suite.Strong communication skills with the ability to interact with employees, customers, and stakeholders.Education and Typical Years of ExperienceHigh school diploma or GED required.Bachelor's degree in business administration, operations management, or a related field is preferred.Proven experience (5+ years) in a senior management role is required.Strategic thinking with a hands-on, results-driven approach.Ability to multitask and manage multiple priorities across different functional areas.Strong analytical skills to assess financial, operational, and HR performance.Leadership abilities that foster teamwork, collaboration, and growth.Familiarity with HR best practices and marketing trends, particularly in digital and social.Negotiating: exchanging ideas, information, and opinions with others to arrive at decisions, conclusions, or pensation and BenefitsCompetitive salary commensurate with prehensive benefits package that includes health, dental, and vision insurance with a portion of premiums covered by Gilmore, Inc.Retirement savings plan with employer matching of 4%Paid time off available in accordance with company policy. #J-18808-Ljbffr

Created: 2025-10-06