General Manager

Overview DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years. We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. – Respect, Integrity, Service, and Excellence. Overhead Door Company of Springfield, a DH Pace Company, aspires to hire a General Manager located in Springfield, Missouri. This position will have direct responsibility for leading, managing and profitably growing the Springfield market. If you have experience with operations, budgets, labor costs and profit and loss, take this opportunity to apply! Responsibilities Manage day-to-day operations of Service and Install Departments. Plan, manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed. Review workload and manpower to meet customer commitments in a cost-effective manner. Ensure that install projects are completed timely, below budget and to the satisfaction of the customer. Participate in the annual budgeting process for the Departments and the plan to execute. Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s). Review monthly financial/operational reports and work with front-line managers to develop action plans to improve. Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews. Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action. Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs. Improve customer survey scores and response rates over prior year results by emphasizing great customer service, coaching it, recognizing employees who deliver it, and repairing relationships where customers give low scores while implementing improvements in people and processes. Evaluate and suggest improvements to operational processes and procedures. Assist with hiring, training and developing new employees. Lead effective field force meetings. Other duties as assigned. Qualifications Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization. Must possess a Valid Driver’s License. Ability for technical applications, mechanical systems and problem solving. Experience conducting meetings with exempt and non-exempt personnel. Experience hiring, training, developing and conducting annual performance reviews. Must enjoy a high level of activity in a hands-on environment with emphasis on meeting deadlines and providing unmatched customer service. Travel on occasion to customer job sites and quarterly for senior management meetings. Benefits Medical, dental, and vision options: Available on the 1st day of the month following your start date. Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year. Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Floating holidays: Up to 2 floating holidays per year. Competitive compensation: Including annual performance evaluations. 401(k) retirement plan: Including an employer match. Company-paid life insurance, short-term and long-term disability. And more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Equal Opportunity and Additional Information DH Pace Company, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, or any other protected status. We may require standard pre-employment background checks and drug screening where permitted by law. For government reporting purposes, we may collect voluntary self-identification information for affirmative action programs as part of our equal employment opportunity process. Completion of such forms is voluntary and will not affect your opportunity for employment. If you believe you belong to any protected categories as part of government reporting requirements, you may indicate that information on the voluntary self-identification form. #J-18808-Ljbffr

Created: 2025-10-06