General Manager - Doubletree Orlando Downtown (Salary $...

DescriptionThe General Manager will lead the DoubleTree by Hilton Hotel Orlando Downtown andis responsible for the overall leadership, strategic direction, and operational success of the hotel. This role requires a seasoned hospitality professional with a proven ability to drive financial performance, elevate guest satisfaction, and foster a culture of accountability and engagement across all departments. The ideal candidate will bring extensive experience in full-service hotel operations, strong financial acumen, and a hands-on leadership style. Familiarity with the Downtown Orlando market is essential, as the property serves a dynamic mix of leisure, business, and event-driven guests. The General Manager will serve as the primary liaison with ownership and corporate leadership, ensuring alignment with brand standards and long-term business goals. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.Core Responsibilities:Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction in each interaction.Coordinate special programs, functions and incentives to improve guest service.Work in a cooperative and friendly manner with fellow associates.Effectively lead the Executive Committee to reach the goals of the property.Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.Ensure the property is compliant in all departments, growing the business year over year.Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.Coach and develop leaders to exceed performance expectations.Required Experience & QualificationsMinimum 3 years of experience as a General Manager in a full-service hotel environment, preferably within an upper-upscale brand such as Hilton, Marriott, or similarProven ability to read, interpret, and present financial data to stakeholders, including ownership groups and corporate leadershipStrong understanding of P&L control, including:Analyzing revenue and expensesIdentifying financial trendsMaking strategic decisions to improve marginsCommunicating financial performance effectivelyDemonstrated success in cost control and expense managementAbility to hold staff accountable for financial and operational performanceExperience leading multi-departmental teams and overseeing daily hotel operationsCommitment to employee engagement through hands-on leadership and team developmentAbility to inspire and align cross-functional teams with property goalsExcellent verbal and written communication skillsStrong presentation and leadership skills across all levelsProficiency in Microsoft Office SuiteHigh work ethic, professionalism, and reliability in a 24/7 operational environmentAbility to maintain confidentiality and composure in high-pressure situationsKnowledge of employment laws and regulationsSome travel may be requiredPreferred QualificationsExtensive experience as a General Manager, ideally holding the GM title for 5 or more consecutive years in a full-service hotel environmentHilton Full-Service experience highly preferredBachelor’s degree in Hotel Management or related business fieldFamiliarity with the Downtown Orlando hotel market, including:Proximity to major Orlando venuesSeasonal tourism trends and guest expectationsCompetitive landscape with boutique and lifestyle hotelsPrevious experience in Sales and Marketing leadership roles, such as:Director of Sales & MarketingRevenue ManagerThis experience is essential for driving top-line performance, optimizing demand across market segments, and aligning commercial strategies with operational execution.Proven track record of driving revenue growth and maintaining high guest satisfactionExperience managing large-scale operations including rooms, F&B, and event spacesFamiliarity with Hilton brand standards and systemsThis job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.QualificationsPhysical Requirements:Sit, stand and walk for varying lengths of timeLift approximately fifteen (15) poundsGood communication skills, both written and verbalFocus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptionsGrasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual abilityMust have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as neededCompensation & BenefitsBase Salary: $175,000 – $190,000 annually (commensurate with experience, qualifications, and market alignmentBonus: Annual incentive plan tied to performance metricsHealth Benefits: Medical, dental, and vision insuranceRetirement: 401(k) with company matchTime Off: Paid vacation, holidays, and personal daysPerks: Discounted hotel stays across the portfolioGrowth: Career development and advancement opportunitiesCulture: People-first environment focused on excellence and innovation #J-18808-Ljbffr

Created: 2025-10-06