General Manager

Company OverviewRiverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.Position SummaryThe General Manager will oversee the management of a client-based operation including the successful development and management of the client relationship at the local level. This role maximizes labor efficiency while minimizing overhead and resource expenses. They oversee maximum efficiency in the design and output of processes and teams. He/she will ensure deliverables operate at levels that meet customers/' needs and established financial benchmarks. This position formulates and recommends policies and programs that guide the company in maintaining, retaining, and growing its competitive position and profitability. This position also directs activities so that approved deliverables are completed on schedule and within quality standards and cost petenciesEthics and ValuesProblem solvingCustomer focusDrive for resultsConflict resolutionFunctional/technical skillsManaging & measuring workTimely decision makingDeveloping direct reports & othersDelegationMotivating othersOrganizingEssential Duties And ResponsibilitiesThe essential functions include, but are not limited to the following:Responsible for consistently meeting and exceeding client service goalsDriving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the locationManaging all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective mannerOversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessmentsMaintaining a professional appearance always, while setting an example for employees alikeEnsure daily stand-ups with service providers and team are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating proceduresAccountable for ensuring employee and provider adherence to prescribed dress code and uniform requirementsEnsuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the CompanyEnsures the implementation and maintenance of Lean warehouse principlesRepresenting the Company by maintaining relationships with clients and ensuring contractual and ongoing relationshipsMaintaining the upkeep and maintenance of all assigned assets, both from RLX and the clientEnsuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitabilityEnsuring successful compliance and performance of all vendors and service providersDeveloping, monitoring, and reporting operating costs within functional areas; alerting Senior Leadership of cost and labor overrun; recommending and implementing solutions to problemsAdvising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with company policies and administering practices in fair and equitable mannerManaging and maintaining budget and controls expensesHiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policiesMaintain a respectful and professional relationship with all vendors and service providersPerforming other work-related duties as assignedMinimum Qualifications (Knowledge, Skills, And Abilities)Bachelor/'s degree in a relevant field of study, or equivalent combination of education and experienceMinimum of 5-7 years of warehouse, distribution, and/or supply chain operations with at least 3 years of managerial experienceMust be proficient in Microsoft Office suite including ExcelAbility to complete work in a timely, accurate, and thorough mannerEffective verbal and written communication skillsAbility to exhibit a professional manner when dealing with conflictAbility to coach and develop employeesMust have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the clientPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside stakeholders in person both on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 50 pounds. This position may require extended work hours and travel.NoteThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request. #J-18808-Ljbffr

Created: 2025-10-06