General Manager

Benefits:Cell Phone CoverageGas CoverageFlexible scheduleTraining & developmentJob Summary:Floor Coverings International General Manager is responsible for integrating the vision of the owner and hold accountability of the Team. This includes integration of all departments (Marketing, Sales, Finance, Production) to hit yearly targets that include Topline Revenue and Bottom Line Profit. The General Manager will work closely with the owner to follow the short and long term vision of Floor Coverings International in Vancouver and Portland. We will deliver a Best in Class customer service in the flooring space by developing and following systems and processes. General manager will be focused on growing and maintaining a culture through team development and training.Supervises:Sales managerOperations managerShowroom Manager/ Marketing DepartmentBookkeeperSkill Set:Strong communication and interpersonal skillsCustomer focused with an emphasis on sales and marketingAble to work independently without supervisionAble to make reasonable decisionsProfessional image and professional presentation skillsStrategic Thinker with attention to detail and processProve ability to manage KPI’s, Performance reports and operational goalsCoaching, Training, Development of employees.Duties and ResponsibilitiesMake Decisions in accordance with company Vision and ValuesMeet weekly with Team at L10 meetings and individual meetingsSales:Make sure sales team is on track and integrated with marketing and productionEnsure sales team delivers inspired sale processWork with sales team to develop a strong merchandising strategyProduction:Make sure production delivers on customer experience via inspired installMake sure production team hits revenue target with healthy GMMarketing:Work marketing strategy to generate leads and appointments to meet revenue targetsFinance:Manage all aspects of P&L to deliver profit numbersLead all departments to revenue targetsManage key KPI’s (Leads, Appointments, Sales, NPS, Produced Revenue, GM sold, GM installed, Success Rate)Handle Customer issues and work with owner to find best solution possible.Generate Budgets, Analyze Financial reports, and manage P&L statementBe available to meet with owner as neededPractice continuous improvement via training, learning and following best practices.Learn and understand flooring industry but Lead FCI to the forefront of customer experience.Create new systems and process to improve our efficiencies.Flexible work from home options available. #J-18808-Ljbffr

Created: 2025-10-06