General Manager, Doughnut Factory - IL - 175-Elk Grove-...

Overview The Plant Manager is responsible for every doughnut factory operation, including overseeing all aspects of production, sanitation, food safety, FDA compliance, maintenance, shipping and human resources. This involves developing a staff of professional employees, obtaining maximum profitability, and ensuring both customer and employee satisfaction. Additionally, this person is responsible for having a thorough understanding of production processes and maintaining a high level of quality products while maintaining employee safety. Responsibilities Supervising all the areas of the doughnut factory Ensuring positions are adequately staffed Ensuring that operations are run according to Krispy Kreme standards Ensuring that employees are doing their jobs safely and correctly Performing tasks assigned to absent employees Scheduling Other duties as assigned Customer Service: Ensuring all products meet Krispy Kreme quality standards and guarantee customer satisfaction Serving as a role model for customer-first behaviors according to company standards Building a team of customer-focused employees through coaching and measurement Handling difficult customer situations professionally Handling any customer complaints/concerns Responding to customer inquiries on a timely basis Ensuring all products meet Krispy Kreme quality standards Supervisory: Supervising production, sanitation, maintenance and shipping operations Ensuring all loadout functions and delivery logistics are completed in a timely manner Ensuring all physical property is in good condition Production: Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance Understanding the production process and maintaining a schedule that guarantees high quality and output Understanding and implementing store quality control procedures, including standards Coordinating production schedules to meet customer demands and minimize labor hours Inspecting, troubleshooting, and assessing any production or equipment problems Safety and Sanitation: Demonstrating safety consciousness and promoting store safety Maintaining a high level of store sanitation and cleanliness Equipment: Overseeing proper maintenance of production equipment, material handling equipment and all building and grounds Personnel: Directing and developing employees, including recruiting, training, scheduling, safety education, supervising, dispute resolution and firing Build a team of customer-focused employees and foster teamwork Demonstrate leadership in employee development of exempt and non-exempt staff Communicating to store employees and enforcing all store policies, standards, and practices Leadership: Communicating and modeling company standards and policies Implementing efficiently and effectively directives from store, corporate, and divisional management Developing and maintaining store organization to promote efficient operations Interfacing with corporate office personnel Accounting: Managing expense budgets, including profit and loss, etc. Completing required corporate reporting documentation, both financial and operational Managing company resources responsibly including inventory control Protecting company assets Maintaining a resourceful budget and controlling all costs and expenses Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions Qualifications High school required, College degree a PLUS! (Operations, Supply Chain Mgmt or Engineering degree preferred) 5+ years of experience in a manufacturing environment, food or packaging experience preferred Knowledgeable in Food Safety and FDA compliance requirements Experience with sales, management, production, employee safety and customer service Strong communication, organizational, and leadership skills Self-motivated, creative, and adaptable Microsoft Office computer proficiency Benefits Weekly Pay Career opportunities- we are growing! Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan PTO Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance Learn more Learn more at About Krispy Kreme Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Doughnut Factory General Manager starting salary is $99,000 per year. #J-18808-Ljbffr

Created: 2025-10-06