Client Delivery Lead

Join to apply for the Client Delivery Lead role at VIAMake an Impact: Join VIA to Protect Communities and Build a Better FutureAt VIA, we do more than develop technology. We empower cleaner, safer, and more equitable communities.Our customers grapple with a critical dilemma: they possess invaluable data that, if shared, can enable a greater collective good. In the wrong hands, however, this same data can have disastrous consequences.This is where you come in. As a Client Delivery Lead, you will be pivotal in deploying leading-edge AI and intelligent agents to enable our customers to securely share critical data. Backed by 19 issued patents, VIA's Web3, quantum-resistant, passwordless technology sets a new standard for secure collaboration.With investors including Bosch Ventures, BMW i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department of Defense and Fortune 100 companies worldwide, addressing their most formidable data and identity protection challenges.Our commitment to excellence is reflected in our 100% customer retention rate. Our clients consistently rank us as their most valued, reliable, and trusted software partner - a testament to the tangible impact we deliver.As a Client Delivery Lead, you will be instrumental in extending VIA's track record of success. You will orchestrate the seamless integration and adoption of VIA's digital solutions into our customers' complex workflows, adeptly bridging customer needs with product insights.ResponsibilitiesBe a thought partner to C-level executives and senior stakeholders, both internally and externallyCollaborate with VIA's client delivery team to provide exceptional support to all our valued customersLead with curiosity, using a consultative approach to understand customer needs and define solutionsCoordinate across customers and internal technical teams to draft workflows and ensure the appropriate sequencing of milestones and tradeoffsAnticipate future customer needs and provide strategic guidance on requirements for long term adoptionRequirementsThree+ years of experience in a customer facing role in technology consulting or other related fields preferredAbility to liaise with multiple senior stakeholders across both technical and commercial business functionsA consistent track record of excellent client service and ‘on time' delivery managing projects with multiple processes and deliverablesAbility to work in a fast-paced environment where innovation is continuousCapacity to travel up to 25% to customer meetings as requiredFlexibility to work across different time zones to foster relationships with international customersEligibility to obtain a U.S. Security Clearance (SECRET Level)What we offerA fully funded, top-tier health benefits plan, fully covered from day one, including vision and dental coverage for your whole family20 vacation days annually, Summer Fridays, and an extended holiday period in DecemberPaid parental leave, supporting new parents and familiesA dedicated wellness advisor to help you navigate the programs and opportunities available at VIAAbility to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to two well-located offices designed for collaboration and stocked with everything you could needWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

Created: 2025-10-06