VP of Global GTM Operations & Enablement

OverviewZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a portfolio of global brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022. To learn more about Zenoti visit: at a glanceZenoti is hiring a Vice President, Go-To-Market (GTM - Sales and Marketing) Operations & Enablement, who will be responsible for managing ongoing operations for sales, customer success and marketing, as well as GTM strategy/methodology and enablement. This role reports directly to the Chief Revenue Officer.About You - RequiredYou have a proven track record of successful hands-on & leadership in B2B SaaS GTM Operations, with experience in companies surpassing $100 million in annual revenueExperience overseeing both sales and marketing ops, as well as enablementExceptional leadership, mentorship, and team-building skills, with a history of building and managing multi-departmental teamsProficient with SFDC, Microsoft Excel, PowerPoint, and other potential elements of the tech stackExperience designing and building GTM comp plans, along with operationalizing GTM waterfallsData-driven decision-making capabilities with the ability to leverage analytics for continuous improvementProven ability to effectively influence and collaborate cross-functionally, particularly in partnerships with the finance teamsAbout You - PreferredExperience in SaaS + consumption businessesExperience working closely with both Finance and GTM organizationsPublic company experience and/or IPO experienceExperience working in both sales/rev/customer success and marketing operations and analyticsKey ResponsibilitiesReporting and analysis of key metrics - including by product and by market segments - within Sales, Marketing, and at times within Product StrategyTerritory, quota, and compensation planningExecuting other ad hoc analysis and reporting needs and summarizing results and trendsIdentify, develop, monitor, and provide analysis of sales and marketing performance KPIs and metricsDeliver accurate and timely updates for ongoing reporting, including “Board” reportingPartner with Sales and Marketing leadership to identify opportunities for process improvement and execute among the teamProject management of Salesforce updates, changes related to better data quality and managementActively participate in long-range planning, growth modeling, annual budgeting process, and strategic initiativesOversee strategy and operations for all sales and marketing systemsEvaluate and optimize the use of sales and marketing CRM and demand gen tools to streamline lead generation and sales cycle developmentManage relationships with tools and systems vendors including system architecture and design, identifying development and customization needsCoach and teach direct reports and encourage continual professional developmentOwn and enforce general process and CRM complianceParticipation/leadership in the Salesforce Governance CommitteeDevelop and manage the end-to-end enablement strategy for the revenue teams including sales development, sales, and customer successCollaborate with revenue leadership to identify knowledge and skills gaps across CLD, and build strategies to close those gapsDesign, implement, and manage programs that enable the revenue team to achieve its potential including new hire boot camp, training on product releases, ongoing professional development, and ongoing skills trainingCollaborate with product management and marketing to deliver quality and up-to-date training programs and materials about Zenoti’s products and servicesMeasure, monitor, and report back the effectiveness of all enablement investmentsDeploy events that improve the productivity of the revenue organization (i.e. Revenue Kickoff, Leadership offsites), regular GTM meetings and rhythm of businessEqual Employment OpportunityZenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr

Created: 2025-10-06