General Manager

Direct message the job poster from ITS LogisticsAbout ITS LogisticsITS Logistics is a premier Third-Party Logistics company (3PL) that offers personalized supply chain solutions with dedicated fleet and asset-light transportation services that both rank in the Top 50 in North America, and innovative omnichannel distribution fulfillment services with more than 1 million sq. ft. Since 1999 our purpose has been to improve the quality of life by delivering excellence in everything we do. To learn more about ITS Logistics, visit CultureOur associates enjoy a strong sense of teamwork, community, career growth, and work/life balance. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.Position SummaryITS has an immediate opening for a Warehouse General Manager at our newest facility located in Whitestown, IN. This position reports to ITS’ Sr. Director of Operations and is responsible for overseeing all aspects of warehouse operations as it pertains to people management, inventory integrity, order fulfillment and the movement of goods in and out of the distribution center.Principle AccountabilitiesResponsible for oversight of all functions in the Distribution CenterSupports all human resource related activities, including but not limited to, sourcing and staffing of positions, performance management, compensation administration, and training and developmentCreate a culture that promotes ITS’ shared values and supports positive employee relationsMonitor activities of work teams to ensure that safe practices are in place and being demonstrated. Monitor building to ensure that proper housekeeping is being practiced. Give guidance to safety committeeWork directly with clients to effectively plan and forecast future business activityBuild an understanding of customer’s needs so that ITS can plan accordinglyWork with sales to identify cross-selling opportunities with existing clientsOwn the client / customer relationship. What does this mean?Ensure the customer’s experience with ITS exceeds their expectationsEnsure that all activities performed by ITS on the customer’s behalf are value addedEnsure we’re always prepared in the event of a review and that we follow up on all findingsEnsure the facility and grounds are maintained to ITS standardsDevelop a preventative maintenance program for the facilityEnsure space utilization plans are in place and that they provide a safe and productive use of the space and proper segregation of incompatible and non-conforming productOwn your P&L along with monitoring and operating capital budgetingTake an active role in the budgeting process, through planning and creationMaintain Capex activities that are in line with P&LAssess operations through cost-based decision making and regular planning & analysis activitiesReview and evaluate operational performance, address performance gaps, and take corrective action, as needed, to ensure each functional area is delivering on operating goalsLead all organizational development efforts including but not limited to recruiting, skill and leadership development and performance managementCoordinate and execute programs focused on continuous process improvement throughout the facilityTake ownership of the new customer implementation process. Activities include but are not limited to:Collaborate with sales team to develop and implement a customer startup planWork closely with Fleet Operations to ensure a smooth start up process with proper transportation supportWork with IT to facilitate a smooth technical start up (WMS, TMS, EDI, small parcel, etc.).Partner with engineering team to optimize layout, handling process, and operational proceduresPosition RequirementsThe ideal candidate will possess a demonstrated record of accomplishment in people and operations leadership, preferably in a 3PL environment.Additional Requirements IncludeBachelor's Degree preferredFive to Seven years’ general leadership experience, with demonstrated ability to support a broad range of warehouse personnel, thoroughly embracing principles that guide positive employee relationsAbility to effectively navigate through complex situations, both internal and external, that may require multiple decision makers.Demonstrated experience in customer relations and the ability to foster customer-centric thinking throughout the organizationWorking knowledge of computers and programs specific to operations and operations reporting, including experience with WMS systems and MS Office (Excel, MS Word). Advanced project management and data analysis experience a plus.Solid financial acumen – experience with the planning, building and analysis/execution of budgetsThorough knowledge of warehouse safety and security practicesAbility to work with a high degree of autonomy and drive results through Company and contract employeesThe Compensation for this position is highly competitive and includes a comprehensive benefit plan with a matching 401k.Seniority levelExecutiveEmployment typeFull-timeJob functionManagementIndustriesReferrals increase your chances of interviewing at ITS Logistics by 2xInferred from the description for this jobMedical insuranceVision insurance401(k)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-10-06