General Manager

OverviewAt Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS to make an impact on the community, build relationships, and serve great coffee. If you want to work somewhere you can be yourself and be part of the herd, apply today and join the 'Bou Crew!Position Overview: As a General Manager, you are responsible for the financial performance of the store. You will encourage strong team engagement and a healthy culture by ensuring clear roles and responsibilities, setting appropriate expectations, holding team members accountable, and delivering a great guest experience as a team.To be successful, you will maximize opportunities for sales and traffic growth and inspire your team. You enable the team and the business by demonstrating a commitment to Team, Guest (& Quality), and Business, bringing Caribou’s core values to life:To create day-making experiences that spark a chain reaction of GOOD. Core Responsibilities TEAM Ensure the store is fully staffed for upcoming shifts; keep store schedules up to date and written in a timely and effective manner; plan staffing with bench considerations and development. Develop engagement strategies and foster continuous internal growth. Build and maintain a high-performing team through goal setting, accountability, inspiration, and consistency using Caribou tools. Execute and train on role-based programs, promotional window training, onboarding, and other training initiatives. Provide ongoing coaching, feedback, and recognition to support development and a positive work environment. Model and uphold policies and standards; ensure a safe and supportive environment for team members and guests. Use Caribou systems and tools appropriately and on schedule. GUEST (& Quality) Lead by example to inspire exceptional guest experiences and a culture of excellence, continuous improvement, and fun. Resolve employee/customer relations, supply chain, and asset management issues timely. Improve guest satisfaction, speed of service, and loyalty through actionable insights and initiatives. BUSINESS Drive store performance with passion and vision to increase sales, profitability, and operational excellence. Adhere to scheduling standards for inventory, admin, promotional windows, holidays, and required in-store presence. Manage supply chain and asset management to ensure timely replenishment and efficient resource use. Apply financial planning to manage store budgets and company finances. Analyze Operating Statements and trends; adjust as needed to support top-line growth and expense control; ensure ethical cash flow management. Create energy and focus on meeting and exceeding sales goals; support operational excellence for in-store initiatives. Manage inventory and waste to minimize loss; maintain food safety and sanitation standards. Skills and Qualifications Bring Caribou’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love. Build trust through transparent communication and consistent follow-through. Demonstrate resilience and composure in dynamic environments. Act as a change leader, fostering adaptability and growth; provide equitable development and goal achievement. Support GM peers through partnership and collaboration. Give and receive feedback with empathy and professionalism; handle confidential information with discretion. Take ownership of difficult conversations and resolve issues promptly. Qualifications Required: Minimum 1-2 years of restaurant, retail, or guest service management experience, or equivalent combination of experience and education. Must be 18 years or older. Reliable transportation. Ability to work full-time (approximately 47 hours per week); includes early mornings, evenings, weekends, and holidays. Willingness to learn new systems and tools as introduced to support the business. Preferred: ServSafe certification or ability to obtain within 90 days of employment. Experience with sales building, P&L, recruitment, and training. Keen aptitude for store systems (Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.). Valid driver’s license and high school diploma or GED. Physical Requirements Feeding into the role: bending, reaching, lifting up to 50 pounds, standing for 4 to 8 hours, with or without reasonable accommodation. Note: The duties of this position may change; Caribou reserves the right to add or delete duties at management discretion. This description is not all-inclusive. Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type. We are committed to equal employment opportunity regardless of race, color, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, citizenship, marital status, disability, Veteran status, or any other protected characteristic. If you have a disability or need accommodation, please let us know. Address: 5276 S. Moorland Road, New Berlin, Wisconsin 53151 Brand: Caribou Coffee #J-18808-Ljbffr

Created: 2025-10-06