Director of Commercial Division

POSITION SPECIFICATIONS: Director of Commercial Division (Flooring)DEPARTMENT: Commercial Team (CT)REPORTS TO: PresidentAbout : We are a leading provider of flooring products to multifamily and commercial owners, managers, and developers. It is our belief that the best way to deliver exceptional service and value to our clients is to take great care of our team. As such, we have founded our culture on our Core Focus and Core Values.Core Focus: Creating beautiful interiors for rental properties.Core Values: Determined - Exhibit a tenacious work ethic, a distaste for failure, and intense desire to achieve success with a personal stake in the company's performance.Accountable - Embrace our collective commitments to each other, recognizing each contribution builds reliability and trustworthiness.Evolving - Question the status quo, elevate our standards, welcome challenges, and be proud of what we're building.Urgent - Recognize that success depends not only on strategic planning but also on swift and effective execution.Position Summary: The Director of the Commercial Division is responsible for the overall performance, operational efficiency, and strategic development of a Commercial Team (CT). This leadership role demands full ownership of team success, from sales development, project management, and subcontractor engagement to administrative optimization and long-term strategy.Key Responsibilities: Sales & Business DevelopmentAnnual & Quarterly Planning: Lead annual business plan submission and review.Assess sales goals, target clients, and market priorities.Review and revise business plans quarterly, adjusting based on performance and projections.Marketing & Job Reviews: Conduct monthly marketing updates and action plan assessments.Host bi-weekly job-specific recaps to review subcontractor alignment, job timelines, and active concerns.Oversee targeting of markets, scopes, and client types.Evaluate PM/Estimator marketing mercial Operations OversightProcedure Implementation & Review: Evaluate current procedures and solicit team feedback.Revise, streamline, or eliminate ineffective or redundant policies.Maintain a central hard file of current policies and conduct monthly reviews.Ensure adherence to procedures and address deviations.Oversee department/subcontractor engagement protocols.Resource Forecasting: Conduct quarterly staff reviews to ensure capacity matches project demand.Distribute workload appropriately across sales and operations.Determine subcontractor needs based on project volume and timelines.Identify long-term resource gaps and develop 12-month projections.Lead monthly reviews of forecast plans with internal teams.Subcontractor EngagementSubcontractor Development & Retention: Source and vet subcontractors, including specialty roles.Maintain and strengthen relationships with quality subcontractors.Assign projects based on performance and retain top performers.Benchmark labor rates against industry standards.Project Oversight: Conduct weekly project reviews with Project Managers to assess subcontractor performance.Review chargebacks and service orders; ensure subcontractor accountability.Quality Assurance: Perform site inspections and post-installation quality reviews.Evaluate safety practices, cleanliness, and jobsite conduct.Maintain an up-to-date subcontractor contact and capability list.Retention & Rates: Review subcontractor satisfaction and pricing pare to market rates and solicit new subcontractor referrals.Promote a culture of referral and recruitment among existing subcontractors.Project Manager Performance & Development: Assess PMs on interdepartmental communication, subcontractor relations, and client responsiveness.Conduct ride-alongs to evaluate field performance, job site conditions, client interaction, and issue resolution.Monitor adherence to policies and daily operational responsibilities.Ongoing Training: Facilitate RFMS training to improve system usage and accuracy.Lead monthly product knowledge sessions.Provide E-Sub and file/data tracking training.Administrative LeadershipProcess & Communication Optimization: Assess administrative roles for efficiency, clarity, and productivity.Eliminate redundancies and transition from hard copies to electronic documentation.Enhance cross-functional communication between Admin, PMs, and Warehouse.Procedural Oversight: Standardize and enforce procedures for release forms, schedule changes, and job closeouts.Conduct monthly reviews with Admin, PM, and Warehouse staff.Qualifications: Proven experience in commercial flooring, construction, or related industry.Demonstrated leadership in managing cross-functional teams and subcontractors.Strong understanding of operational forecasting, sales processes, and quality assurance.Proficient in RFMS and electronic document management systems.Excellent communication, organizational, and decision-making skills.Ability to travel locally to project sites as required.Core Competencies: Strategic Ownership & AccountabilityOperational & Procedural DisciplinePeople Development & CoachingQuality & Process ImprovementSales Acumen & Business Growth MindsetCross-Functional LeadershipWhy Company: At company, we are committed to delivering exceptional service through professionalism, innovation, and accountability. The Director of the Commercial Division plays a pivotal role in ensuring our commercial operations run with excellence and purpose-driving performance while fostering a culture of respect, collaboration, and continual improvement. #J-18808-Ljbffr

Created: 2025-10-06