Front Desk Supervisor

Join to apply for the Front Desk Supervisor role at Washington Marriott Capitol HillContinue with Google Continue with Google3 days ago Be among the first 25 applicantsJoin to apply for the Front Desk Supervisor role at Washington Marriott Capitol HillWashington Marriott Capitol Hill provided pay rangeThis range is provided by Washington Marriott Capitol Hill. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$24.00/hr - $24.50/hrOpportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Your Growth PathAssistant Front Office Manager – Front Office Manager – Assistant General ManagerYour FocusInterview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.Perform bookkeeping activities such as balancing accounts and conducting audits.Make and confirm reservations.Promote Hersha Hospitality and brand-specific marketing programs.Greet guests immediately upon arrival; register and assign guests to hotel rooms.Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as pute bills, collect payments, handle cash, and make change for guests.Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.Follow sustainability guidelines and practices related to HHM’s EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Perform other duties as requested by management.Your Background And SkillsAssociate’s or Bachelor’s degree preferred.1 to 3 years of related experience.Work Environment and ContextWork schedule varies and may include working on all shifts, holidays and weekends.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own ItSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHotels and MotelsReferrals increase your chances of interviewing at Washington Marriott Capitol Hill by 2xGet notified about new Front Desk Supervisor jobs in Washington, DC.Washington, DC $60,000 - $70,000 3 months agoArea Director, Franchise Performance (Austin/San Antonio, Texas)Washington DC-Baltimore Area $98,000 - $115,000 2 weeks agoWashington, DC $145,000 - $155,000 3 weeks agoDirector of Events - Waldorf Astoria Washington DCWashington, DC$95,000.00-$110,000.001 day agoArea Director, Franchise Performance (Houston, TX)Washington DC-Baltimore Area$98,000.00-$115,000.001 week agoWashington, DC$72,000.00-$82,000.001 week agoDirector of Front Office - InterContinental Washington DC - The WharfWashington, DC$85,000.00-$90,000.004 weeks agoWashington, DC$100,000.00-$105,000.004 months agoDirector of Hotel/Hotel General Manager - MarylandHanover, MD$99,000.00-$123,000.003 weeks agoDirector of Catering and Convention ServicesWashington, DC$135,000.00-$145,000.003 weeks agoBethesda, MD$92,000.00-$118,000.002 weeks agoWashington, DC$110,000.00-$120,000.001 week agoWashington, DC$60,000.00-$64,000.002 weeks agoHotel Director of Business Travel - Hotel WashingtonWashington DC-Baltimore Area$120,000.00-$150,000.002 weeks agoWashington, DC$150,000.00-$160,000.002 weeks agoWashington, DC$95,000.00-$105,000.001 week agoWashington, DC$63,000.00-$78,000.001 month agoArea Director, Franchise Performance (PA/NJ/NY)Washington DC-Baltimore Area$85,000.00-$115,000.002 weeks agoWashington, DC$112,000.00-$116,000.001 week agoWashington, DC $63,000 - $78,000 1 month agoWashington, DC $146,000 - $192,000 1 day agoEvent Operations Director - The Westin DCWashington, DC $64,938 - $79,549 20 hours agoArea Director, Franchise Performance (MD/DC/VA)Washington DC-Baltimore Area $98,000 - $115,000 2 weeks agoArea Director, Franchise Performance (Northern California)Washington DC-Baltimore Area $98,000 - $115,000 2 weeks agoWe’re unlocking community knowledge in a new way. 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Created: 2025-10-06