General Manager - MadTree Parks & Rec

About MadTree BrewingFounded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. MadTree is a B Corp certified company and a proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and plant a better community. They put purpose in every pour and raise a glass to doing things differently.MadTree is committed to building a diverse, equitable, and inclusive workforce that is rooted in Cincy and planted in purpose. We offer a competitive compensation package plus benefits like subsidized health insurance, free mental health support, a retirement plan with a match, paid time off, and other great perks. Position OverviewPOSITION: General Manager – Parks & RecLOCATION: Blue Ash, OHREPORTS TO: Hospitality Operations DirectorCOMPENSATION RANGE: $69,971.75 - $97,715.18VARIABLE COMPENSATION: Up to $15,000 annually Position SummaryThe Parks & Rec General Manager owns full P&L responsibility for MadTree's location within Summit Park, managing a high-volume operation and leading a team of 100+ employees across FOH, BOH, and Private Events. You will drive financial performance while creating exceptional guest experiences that embody our purpose of connecting people to nature and each other. As both strategic leader and hands-on operator, this role translates company-wide initiatives into location-specific execution while building talent pipelines and fostering the collaborative culture that makes MadTree special. You’ll leverage data-driven insights to optimize operations, manage vendor relationships, and ensure regulatory compliance. You will model our Connect, Grow, and Give a F*ck behaviors as the visible face of MadTree within Summit Park, leading the integration of regular restaurant operations, private events, and seasonal programming, and helping team members understand how daily contributions support MadTree’s vision of building a sustainable, purpose-driven company our kids will be proud of, while fulfilling our purpose to connect people to nature and to each other. Key Competencies Data-Driven Leadership: Using operational metrics, financial data, and performance analytics to guide strategic decisions and drive improvement P&L Management: Full profit and loss responsibility including revenue generation, cost control, and financial performance optimization Operational Excellence: Coordinating cross-functional operations, managing daily workflows, providing clear direction, and ensuring seamless execution across FOH, BOH, and Private Events Develops Talent: Building people to meet career and organizational goals, with focus on identifying and cultivating future management talent Strategic Execution: Implementing company-wide initiatives at the location level while aligning with broader objectives Drives Engagement: Creating a culture with recognition, development opportunities, and clear links between individual contributions and organizational success; collaborating with People Strategy to measure satisfaction and retention Ensures Accountability: Holding self and others to commitments Servant Leadership: Leading with a people-centric approach to inspire teams and drive collaboration across all areas Manages Conflict: Handling conflicts effectively with objectivity and alignment to policy and legal requirements Essential Duties And Responsibilities Leadership & Brand ManagementServe as the primary brand ambassador and cultural leader, modeling MadTree's vision, purpose, and Connect, Grow, Give behaviors in all interactions; ensure team members understand and embody brand standards. Financial Performance & Operations ManagementAchieve guest count, revenue, and profitability targets through effective P&L management, including budget development, forecasting, expense controls, and financial reporting aligned with organizational goals.Implement outreach strategies and programming to increase visibility, drive guest count, and support revenue growth. Guest Experience & Service ExcellenceDrive guest satisfaction by monitoring service standards, ensuring seamless experiences, and implementing improvements based on feedback and best practices.Work as floor manager during shifts to oversee service flow, engage with guests, and maintain hospitality excellence. Team Development & Talent ManagementCreate an engaging environment with coaching and development for managers, supervisors, and frontline staff.Participate in interviews, onboarding, and orientation; build talent pipelines and succession plans.Conduct performance reviews, coaching, and progressive discipline as needed. Cross-Functional Operations & CommunicationOversee FOH and BOH for cohesive guest experiences; resolve issues and improve efficiency.Lead collaboration across Parks operations for menu development, cost analysis, staffing, timelines, and on-site municate with leadership to translate goals into actionable plans; oversee seasonal menu changes and event calendars. Technology & Facility ManagementOversee POS systems, scheduling platforms, and tech to ensure efficient workflows and accurate anize and oversee facility repairs and maintenance in a timely manner. Marketing & Community EngagementExecute local marketing initiatives to drive brand awareness and guest engagement in Summit Park and surrounding community.Foster positive relationships with Summit Park management to facilitate operations and enhance experience.Lead continuous improvement by sharing ideas from guests, staff, and assessment to inform future marketing. Compliance & Risk ManagementEnsure compliance with alcohol laws, food safety, labor regulations, health department requirements, MadTree policies, wage and hour laws, tip reporting, safety protocols, and emergency procedures with proper documentation.Resolve conflicts through service recovery and implement changes as directed by leadership. Community Impact & ValuesModel MadTree's commitment to community impact by connecting daily operations to the company’s purpose of connecting people to nature and each other; involve FOH and BOH teams in building a better community.Lead by example in MadTree Impact initiatives with at least 16 hours of annual paid volunteer work and encourage department-wide participation in sustainability efforts. Qualifications5+ years of professional hospitality management experience requiredExperience opening new locations, leading cross-functional teams of 75+ people, and managing sales volumes of $7M+ annually preferredServSafe PIC/Manager certifiedProficiency with restaurant management platforms (R365, Toast, Google Suite, etc.) Important Skills And AbilitiesAbility to work nights and weekends; typically 50-55 hours per weekPositive, service-oriented mindset with guests and staffEffective and frequent cross-department communicationStrong time management and organizational skills; ability to prioritize and work under pressureAbility to work independently, multitask, and maintain productivityAdvanced financial and math skills; proficient in Excel/Google SheetsProficiency with restaurant management platforms (R365, Toast, Google Suite) and related tools Physical RequirementsAbility to sit, stand, walk, stoop, kneel, crouch, crawl, climb, talk, hear, and smellAbility to lift up to 50 pounds occasionally and frequently reach with hands and armsVision requirements: close, distance, and ability to focus Work EnvironmentTypically a bar, restaurant, and brewery environmentOccasional contact with hazardous materialsOccasional work on wet floors and with wet equipment CompensationThe pay range for this role is $70,000 - $97,700 per year (Parks & Rec). #J-18808-Ljbffr

Created: 2025-10-06