Coopers Uptown General Manager

OverviewJoin to apply for the Coopers Uptown General Manager role at Coopers Uptown. Join our Coopers Uptown and lead a one-of-a-kind retail and cafe experience located in the heart of Kenosha. Coopers Uptown is really where tradition meets community, and the ideal General Manager will help ensure that legacy lives on now and for years to come.As the leader of both the retail store and café operations, the General Manager will provide leadership and direction to the store in the following areas: driving our rich employee culture, sourcing and buying product, driving awareness and store traffic, creating memorable customer experiences, growing key business metrics, managing payroll and staff, executing visual merchandising, networking, developing a high performing team, and serving as the Coopers Uptown ambassador to the community.ResponsibilitiesCreating an outstanding atmosphere and culture for both customers and employees and driving cafe and retail stores financial performance.Overseeing daily store operations including hiring, scheduling, budgeting, driving sales performance, selling skills, merchandising, stock management and adhering to operational policies and procedures.Being responsible for entire product assortment, including understanding trends, managing relationships with vendors and resources, making product buys, and managing overall product lifecycles.Implementing marketing, sales, service, and financial strategy direction provided by corporate partners.Hiring, training and supervising staff, providing positive leadership, mentoring, and coaching to create and retain a high performing team.Continually educating and developing sales team on new products and sales strategies.Regularly reviewing key performance metrics with staff to drive profitability and service in the store.Ensuring a collaborative culture and working relationship between retail staff and cafe staff.Being accountable for driving awareness within the community via networking, community involvement, event planning and execution, and creating cohesive partnerships within the Kenosha area.Planning and executing marketing strategies to drive awareness and store traffic, attract new customers and increase retention.Leading as the lead point of contact for vendor contracts and facility management obligations.Handling customer inquiries, complaints and special requests while building relationships with guests to enhance customer service levels.Leading the planning, coordination and execution of all special events with the retail manager, cafe manager and marketing team to ensure success, including setting event goals and tracking progress.Maintaining store operations standards including visual presentation, security, inventory control, loss prevention, human resources, expense control, training, facility appearance and adherence to policies and procedures.Ensuring all company standards are met and adhered to by all employees.PHYSICAL DEMANDS/WORKING ENVIRONMENTA combination of office and in-store working environment. Must be able to lift a minimum of 25 pounds.QUALIFICATIONSProven work experience as a Store/Retail Manager, General Manager, Hospitality Manager or similar roleProven experience managing vendor relationships and buying productProven customer service experience as a managerFamiliarity with retail management softwareDegree in Business Administration; Hospitality Management is a plusSeniority levelMid-Senior levelEmployment typeFull-timeJob functionManagementIndustriesRetail #J-18808-Ljbffr

Created: 2025-10-06