Experience Manager

OverviewExperience Manager (EM) at Ulta Beauty leads a high-performing team to deliver top-line sales growth in retail and services, including salon services, boutiques, makeup, and guest satisfaction. The EM is accountable for all aspects of the guest experience, Net Promoter Score (NPS), and driving results through performance, people, and process. The role requires leadership, a passion for the beauty industry, and the ability to develop and influence a team.General Summary & ScopeThe Experience Manager is responsible for aligning with Ulta Beauty’s mission, vision, and values to develop an energized team that delivers exceptional guest experiences and drives sales across services, boutiques, makeup, and retail. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads, and is accountable for guest experience, retail sales, services, and guest satisfaction, including NPS.Principal Duties & Responsibilities(*Essential Job Functions)The EM demonstrates Ulta Beauty’s mission, vision, and values by performing the following duties and responsibilities (as well as other projects/duties as assigned):PerformancePromote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and shrink as set by Ulta Beauty.Drive profitability through operational excellence, top-line sales growth and expense control.Use store forecast and payroll budgets to plan scheduling, maximizing productivity and staying within budget.Address underperforming metrics by developing strategies using company programs and resources to improve and grow these areas.Support direct reports in developing and maintaining their clientele.Perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience.Stay informed on industry trends, products, and services to better serve guests.Maintain prompt, regular attendance and hold associates accountable to attendance policy.PeopleAttract, hire, retain, and source a diverse team for salon and boutiques; address staffing needs and open positions.Build an engaged team through collaboration, communication, prioritization, and coaching to drive guest loyalty.Create an inclusive environment that encourages growth and engagement.Support development including training, feedback, performance reviews, and development plans to drive sales.Participate in ongoing training to enable development and sales performance.Ensure reports participate in ongoing training and development.Establish professional relationships with peers and brand partners to achieve sales and service goals.Model teamwork and guest service excellence; lead and share best practices.Execute the Guest Engagement Leader program to drive results across APGs metrics.ProcessEnsure compliance with Ulta Beauty policies and standards, including Infection Control Policy.Enforce Ulta Beauty dress code.Use scheduling tools to create/adjust schedules to provide exceptional guest experiences and support service growth within constraints.Use task management tools to prioritize store workload and tasks.Protect assets and minimize loss by following store standards, safety, inventory control, cash handling, and loss prevention.Manage day-to-day inventory control and theft reporting as necessary.Support continuous improvement by adopting company initiatives and technology, and ensuring task execution.Utilize company programs to drive store improvements and regularly communicate trends and opportunities to leadership.Job QualificationsEducationBachelor’s degree preferredCosmetology license and/or cosmetology management license as required by state lawExperience2-3+ years in relevant, fast-paced retail management or related experienceFinancial management: drive top-line sales, interpret data, manage payroll budgets, control expensesCosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of board regulations and hiring requirementsRetail management: inventory monitoring, operational excellence, service culture, and merchandise directivesLeadership: attract, develop, and motivate talent; adapt to change; lead and influence teamsSkillsProficient with technology (POS, Microsoft Office, Apple devices)Excellent written and verbal communicationStrong collaboration and interpersonal skillsStrong organizational skills; able to manage multiple tasksResilient under pressure; good judgment in ambiguity; flexible/adaptableSpecial Position RequirementsFull-time schedule including days, evenings, weekends, and holidaysAttend corporate meetings and conferencesWorking ConditionsMobility throughout the store during shiftFrequent standing, bending, reaching, twistingFrequent lifting up to 25 lbsContinuous coordination and manipulation of objectsRegular use of computer and office devicesIf an associate has a disability, the company will engage in an interactive process to determine reasonable pensation: pay range is $30.00 - $37.00 per hour with potential additional compensation via the company bonus plan. Full-time benefits include PTO, health, dental, vision, life and disability. Part-time benefits vary by plan. For benefits details, visit the Benefits and Career Development page.About Ulta BeautyUlta Beauty is the largest North American beauty retailer and premier beauty destination offering cosmetics, fragrance, skincare, hair care, and salon services. We provide more than 25,000 products from ~500 brands and operate full-service salons in stores. Ulta Beauty is an equal opportunity employer; we consider qualified applicants including those with arrest or conviction records consistent with state/local laws and ordinances. #J-18808-Ljbffr

Created: 2025-10-06