General Manager

OverviewJoin to apply for the General Manager role at Papa JohnsThis position oversees all operational aspects of a Papa Johns restaurant, ensuring profitability through effective leadership, planning, forecasting, and adherence to Company policies, procedures, programs, and systems. The General Manager ensures compliance with all federal, state and local laws and ethical business practices, and may assume Operations Manager duties when that role is unavailable or unfilled.ResponsibilitiesMonitor product quality and customer service standards, identify deficiencies, and address issues with direct reports. Respond professionally to customer concerns, solicit feedback, and use it to improve restaurant operations and brand loyalty. Oversee training and execution of quality standards.Oversee recruiting to meet staffing needs and enforce uniform and appearance standards. Establish performance expectations, conduct timely performance reviews, document issues, and take disciplinary action if needed. Coach and develop staff and implement team recognition programs to reward and retain high performers.Manage sales goals against budget by ensuring prompt, friendly service; analyze and address deficiencies in sales trends. Seek additional sales through local marketing and community presence.Manage profit goals against budget by controlling food, labor, and other costs, and correcting deviations using the restaurant’s systems. Plan and manage inventory levels to meet demand and minimize loss. Ensure assets are protected, the restaurant is clean and fully equipped, equipment operates properly, and safety and security standards are maintained; oversee preventative maintenance and repairs as needed.Education, Experience & CertificationsTwo years of successful restaurant management or supervision experience preferred.High school diploma (or equivalent) required.Serv-Safe/Local/State Food Service CertificationBasic accounting including invoice reconciliation and financial statement analysisCash management skillsBilingual in certain marketsMust have a driver’s license valid under the laws of the state(s) where the team member works, insurance, satisfactory vehicle and ability to driveMust be 18 years of age or olderMust be able to work long hours (50+ hours per week), including nights and weekends and as neededFunctional SkillsAnalytical skills: using data to generate insights for operations excellencePlanning & prioritization: focus on highest impact activitiesFinancial & business acumenEffective and candid communicationProblem solving with rigorous logic and innovative solutionsProcess improvement and continuous striving for better resultsAbility to build and leverage talentAbility to work in a fast-paced environment and adapt to new situationsAbility to influence senior leaders and work cross-functionally on initiativesOur ValuesEVERYONE BELONGS – Diversity, Equity, Inclusion and TeamworkDO THE RIGHT THING – Integrity, Character and CommunityPEOPLE FIRST – Customer and Team member FocusINNOVATE TO WIN – Think Differently and Lead ChangeHAVE FUN – It’s Pizza, It Has To Be Fun!Our Core CompetenciesCUSTOMER FOCUSED - Put the customer’s needs firstRESULTS DRIVEN – Commit to achieving objectivesINNOVATIVE MINDSET – Open to new ideas and ways of doing businessSTRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinkingCOLLABORATION – Work together effectivelyPapa Johns is an equal opportunity employer. This position may be part of a Federal Contract and may involve E-Verify where applicable. See the company policies for more details. #J-18808-Ljbffr

Created: 2025-10-06