General Manager

DescriptionJoin our growing team!Early Bird Night Owl is a growing boutique hospitality management company based in Durham, NC. Join our team that brings our hotel and restaurant brands to life across North Carolina, from downtown hotels and historic properties to rooftop bars and standalone restaurants.POSITION SUMMARY:We are seeking a dynamic leader for the opening of Wisco Taco Foxtrot, located in Pinehurst, NC!The General Manager is accountable for overseeing all front-of-house and back-of-house operations. This individual ensures that every aspect of the guest experience meets the company’s high standards for quality, service, and hospitality. With a hands-on approach, the GM works closely with managers and staff to maintain operational efficiency, uphold food and service standards, and foster a positive and professional team addition to driving day-to-day excellence, the GM plays a key role in menu execution, financial performance, health and safety compliance, and team hiring and development. They are accountable for optimizing labor, controlling costs, and supporting marketing efforts to enhance revenue and brand presence. By leading with integrity, mentoring team members, and maintaining a strong presence on the floor and in the kitchen, this role ensures Wisco Taco Foxtrot is a fun and delicious dining destination while building a motivated, guest-focused team.DUTIES AND RESPONSIBILITIES:Service StandardsAccountable for day-to-day operations ensuring the quality and standards set forth by Early Bird Night OwlResponsible for conducting effective weekly manager meetings with F&B managers to ensure service standards and expectations are properly communicatedResponsible for working a variety of floor shifts throughout the week to understand operations and find efficiencies, ways to increase revenue, and areas of improvement for trainingAccountable for monitoring that food quality is consistent, appealing, and prepared to guest specificationsResponsible for leading the team by example and with professionalism and integrityResponsible for maintaining a high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional mannerMenu ExecutionAccountable for preparing, updating, and training team on recipes changes or all menu items, based on the direction from Early Bird Night OwlAccountable for producing high-quality plates both design and taste-wiseGuest ExperienceResponsible for resolving guest complaints and coordinating with department leaders to resolve service breakdownsAccountable for monitoring guest reviews, resolving inconsistencies, and utilizing them as training tools for team membersAccountable for collaborating with Marketing to ensure that all F&B Collateral is accurate and updatedFinancial PerformanceAccountable for reconciling daily audit/closing materialsAccountable for overseeing all food and beverage ordering and inventoryingAccountable for preparing schedules for all team members based on forecasts and budgetsAccountable for preparing, submitting, and controlling payroll each pay periodResponsible for reviewing labor reports, employee schedules, and punch clocks to ensure business successResponsible for collaborating with marketing to brainstorm programming and eventsResponsible for preparing monthly performance reports and commentary to influence the yearly budgetHealth and Safety StandardsResponsible for enforcing all food safety and labor policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by federal and state lawAccountable for ensuring proper storage, rotation of inventory, and quality controlAccountable for coordinating a cleaning program, identifying trends, and making recommendations for improvementsTeam Hiring, Retention, and MentorshipResponsible for informing managers and the team of any property actions, programs, and initiativesAccountable for interviewing, coaching, and supporting associates, ensuring they perform by established brand standards and are consistent with Wisco Taco Foxtrot’s core valuesAccountable for hiring and onboarding employees with intention of increasing the retention, development, and success of employees within the company.Responsible for implementing detailed and ongoing training programsAccountable for directly supervising all staff members and overseeing day-to-day activitiesResponsible for identifying strengths and weaknesses of each employee to provide mentorship and professional developmentResponsible for establishing KPI’s for team members and managers and reviewing goals biannuallyAccountable for advocating and maintaining a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn, and succeedQUALIFICATIONS:Minimum of 3 years of restaurant operations managementMinimum of 3 years of professional kitchen experience, ideally in a leadership roleStrong leadership skills and the ability to train, coach, develop and motivate othersPossess or have the ability to obtain Food Handlers and Tips Certification within six months of commencement of employmentHighest level of integrity and a hands-on management styleExperience with Toast point of sales system strongly preferredExceptional organizational and operational skills, and detail-oriented with proven time management skillsExcellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speakingAbility to work a flexible schedule to include AM/PM shifts, weekends, and holidaysEDUCATION:High School Diploma / GED requiredDegree or training in Culinary Arts, Hospitality or related field preferredPHYSICAL REQUIREMENTS:Ability to be on your feet and alert for extended periodsAbility to lift up to 35 lbs. as neededContinuous use of hands and armsContinuous bending, reaching, and twistingNote:This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their PENSATION:Starting salary at $75k, commensurate with experience. #J-18808-Ljbffr

Created: 2025-10-06