Partner Success Manager (Brand Partnerships)

Partner Success Manager (Brand Partnerships)Company OverviewMesa is on a mission to make homeownership more affordable and rewarding. Led by a world-class team of repeat founders and fintech operators from Uber, Amex, Robinhood, Capital One, Bilt Rewards, Cash App, Square, Zillow, LendingTree, and Spotify, they are creating the homeowner membership category. Their platform gives real value back to consumers for the $6T in annual homeownership spend.Homeowner membership offers exclusive benefits and rewards across mortgage originations, mortgage payments, warranty, insurance, HELOC, and more. Mesa is bringing credit card style membership to every financial product for your home.About the RoleWe’re looking for a strategic and relationship-driven Partner Success Manager to lead our rewards partnerships (benefits and redemptions). This person will play a critical role in growing and deepening our partner ecosystem, ensuring our partners see value from Mesa while continuously improving the member experience.You’ll be the face of Mesa to a portfolio of top-tier brands—owning partner health, reporting, optimization, and growth. From presenting insights in QBRs to collaborating on new offers and launches, you’ll be essential in making our partner programs best-in-class.How You’ll Make an ImpactAccount Management & OptimizationOwn day-to-day relationships with Mesa’s rewards partners (e.g., travel, home improvement, grocery, home services, and other categories)Act as the strategic advisor and main point of contact across assigned accountsDevelop and deliver QBRs and ongoing performance recaps with actionable insightsMonitor and analyze performance data to optimize redemption experience and ROI for partnersGrowth & UpsellIdentify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features)Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to lifePitch new pilots and seasonal promotions to drive mutual growthPartner ExperienceEnsure seamless onboarding, benefit launches, and campaign executionProactively flag and resolve any issues related to redemption flow, reporting, or customer experienceChampion partner feedback internally to improve tools, reporting, and Mesa’s overall value propositionStrategic PlanningContribute to the long-term vision for partner success—developing frameworks and best practicesWork closely with the partnerships and product teams to help shape reward strategy and partner roadmapStay ahead of industry trends in loyalty, rewards, and partner marketingRequirements4–6 years of experience in customer success, account management, or strategic partnershipsBackground in loyalty, fintech, or consumer tech preferredData-fluent: comfortable using dashboards and spreadsheets to drive insights and tell a storyExceptional communicator and relationship builder—able to influence and manage stakeholdersOrganized, proactive, and comfortable working in a fast-paced, early-stage environmentPassionate about consumer experience and creating delightful, high-impact partner programsCompetitive compensation, including meaningful equityBest in class health, dental, and vision insurance401(k) planUnlimited vacation policyLocation: This is a hybrid role, requiring four days per week in one of our offices in San Francisco, CA; New York, NY; or Austin, TX.To Apply: Principals only. But seriously, no recruiters.Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Mesa’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. 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Created: 2025-10-06