General Manager - Brattleboro, VT

OverviewThe Works Café General Manager is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to company standards, policies and procedures, and in compliance with all applicable laws.The Works offers:competitive pay with monthly bonus potentialfun environment, great food that people loveearned time offflexible hourshealth, dental, and vision Insurance401-K with matchfree bagel with cream cheese, coffee and tea every shift60% employee meal discount – on and off the clockappreciation bonus potential for team memberspaid time to volunteer in the communityemployee loan programsocially and environmentally considerate employer and restaurant operatorinvestment in you and your career growthResponsibilitiesAble to perform all responsibilities of restaurant team membersRecruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers, and other support staffFoster a positive work environment by promoting teamwork, providing coaching and feedback, and by resolving conflictsImplement training programs to enhance team member skills and performanceLead by example, demonstrating a strong work ethic, professionalism, and adherence to company valuesOversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of company standards and systemsEnsure compliance with health and safety regulations, food handling guidelines, and sanitation standardsCreate and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementDevelop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivityEnsure exceptional customer service by providing a welcoming and friendly atmosphereMonitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issuesMonitor and control food and labor costs, inventory levels, and waste to maximize profitabilityEngage with the local community, build relationships, and explore opportunities for partnerships or sponsorshipsStay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunitiesCommunicate restaurant priorities, goals and results to restaurant team membersExecute new product roll-outs including training, marketing, and samplingCompletion of GFS and other vendor orders to ensure all products are fully stocked but within par needsConduct operational assessments and corresponding action plans for food safety and company standardsEnsure restaurant budget is met as determined by District ManagerEducation/ExperienceBasic computer skillsFluent in spoken and written EnglishBasic math and financial managementPrevious leadership experience in retail, restaurant or hospitality preferred or ability to show leadershipCollege Degree preferredKey CompetenciesStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a team including giving positive and constructive feedbackGuest focusedTime ManagementAbility to manage conflictProblem solvingMotivating othersPhysical Demands and Working ConditionsStanding on feet for extended periods of timeRepetitive motion including bending, stooping and reachingLifting objects, including boxes, ice, and product up to 50lbs (if applicable)Working in a small spaceExposure to extreme temperatures50 hours per week, 10-hour shiftsEvenings, Holidays, and Weekend availability may be required #J-18808-Ljbffr

Created: 2025-10-06