Call Center Manager

Get AI-powered advice on this job and more exclusive features.This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$60.00/hr - $64.44/hrPosition: Call Center ManagerDuration: 6-month contractPay Rate: $60.00-64.44/hrShift: Rotational through the following shifts and minimum 1 weekendSwing 10:00 AM-6:30 PMDays 6:00 AM-2:30 PMNights 10:00 PM-6:30 AMRequired Skills & Experience- 5 years of management experience- Call Center Experience- High school diploma or GED equivalent.- Emergency Protocols: Understand emergency response protocols, including procedures for police, fire, medical emergencies, and other critical incidents.- Communication Systems: Familiarity with radio systems, computer-aided dispatch (CAD) software, and other communication tools used in emergency dispatch centers.Nice to Have Skills & Experience• Bachelor’s Degree from an accredited college/university• Familiarity with radio systems: computer-aided dispatch (CAD) software, and other communication tools used in emergency dispatch centersJob DescriptionThis leadership role oversees the planning, development, and coordination of staff and operations within the Facilities Call Center. Reporting to the Senior Manager or designated shift commander, the manager collaborates with various business units to ensure high-quality customer service and operational efficiency. Responsibilities include supervising staff, making personnel decisions, managing training and performance evaluations, and participating in on-call leadership rotations. The role requires occasional travel to other sites across the Bay Area and may involve weekend or after-hours work, especially during emergencies or special events.Responsibilities include:-Leading daily huddles and managing a team of service agents.-Ensuring high-quality customer service for internal stakeholders.-Coordinating with IT and other departments to optimize call center systems.-Managing hiring, training, performance evaluations, and disciplinary actions.-Overseeing budgets, contracts, and financial audits.-Driving process improvements and implementing quality assurance programs.-Acting as a liaison between departments to support continuous improvement.-Analyzing performance data to enhance service delivery and patient satisfaction.-Participating in council meetings and promoting a patient-centered approach.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionAdministrativeIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Insight Global by 2xInferred from the description for this jobMedical insuranceVision insurance401(k)Get notified when a new job is posted.Sign in to set job alerts for “Call Center Manager” roles.Call Center Manager(Salary: $60,000-$70,000)San Jose, CA $60,000.00-$70,000.00 1 week agoCustomer Solutions Supervisor - Airport Integrated Operations Center (AIOC) - SFO (1306) - 158816San Francisco, CA $99,840.00-$121,316.00 1 day agoPleasanton, CA $80,000.00-$100,000.00 1 month agoPleasanton, CA $110,000.00-$140,000.00 1 week agoSan Jose, CA $107,930.00-$167,292.00 1 month agoSan Jose, CA $71,200.00-$127,200.00 1 week agoHR Service Center Customer Service ManagerFoster City, CA $148,000.00-$165,000.00 1 week agoFull-Time Customer Experience CoordinatorCustomer Relations Manager - Menlo Park, CAMountain View, CA $95,000.00-$105,000.00 1 day agoSenior Executive and Internal Communications Manager, Global Customer ServicesCUSTOMER SERVICE MANAGER (ROUTE MANAGER) FREMONT, CAFremont, CA $75,000.00-$85,000.00 1 week agoHayward, CA $60,000.00-$80,000.00 1 month agoPrincipal, Customer Engagement Manager (Lighthouse)Mountain View, CA $26.44-$33.65 1 week agoSan Jose, CA $65,640.00-$109,200.00 1 week agoOperations Manager, Air/Scribe Note QualityMountain View, CA $80,000.00-$120,000.00 2 months agoSenior Manager, Revenue Operations – Digital HealthMountain View, CA $165,000.00-$210,000.00 1 day agoSan Francisco Bay Area $154,000.00-$210,000.00 7 hours agoSenior Operations Manager (Mon-Fri 8:30am-5:00pm)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-10-06