General Manager

OverviewPosition Summary — The General Manager (GM) is the executive responsible for the overall leadership, strategic direction, and daily operations of the Casino, Lodge and Marina. This position ensures compliance with all regulations while driving operational excellence, financial performance, and customer satisfaction. The General Manager is responsible for all internal controls and procedures to ensure the protection of company assets and enforcement of casino policies and procedures. Ensure all business goals are met, and the integrity of all Tribal Gaming Operations is maintained.ResponsibilitiesPlans, directs, monitors and controls the daily operation of the organizational managers.The General Manager represents Grand Lake Casino in the most positive manner with internal and external guests to satisfy service expectations. Interacts effectively with a diverse group of guests and staff members, learns and uses operating practices of the department and the organization.Develops, implements, and evaluates guest service standards consistent with the casino’s core service standards (mission and values) and brand attributes.Develop strategies and execute activities to drive and continually improve financial results, guest satisfaction, and human capital efficiencies to increase overall Casino revenues.Set expectations and holds Management staff accountable for implementing the Casino's strategy and brand initiatives; continuously challenges the Management staff to improve operations.Focuses Management staff on delivering services and products to meet or exceed guest expectations, increase guest loyalty and increase top-line revenue, Bottom Line Hold and market share.Set expectations with Management staff to hire, develop and retain top performing management team; reinforce the need for strong functional expertise, creativity and entrepreneurial leadership in the operations; focuses on building teams to deliver results; develops and implements goals and objectives to provide Tribal employment and personnel development, including training and promoting Tribal members.Develops and oversees the annual operating budget including capital expenditures to achieve or exceed budget expectations for the Casino and properties; ensures successful performance by maximizing profitability and providing a return on investment for the owner; encourages Staff team to identify opportunities to identify efficiencies, increase profits and create value.Prepares and reviews business plans and operating budgets; coordinates development and monitors the results of actual performance versus annual budget.Develops and implements current and long-range operational goals, objectives, plans and policies subject to approval of the Business Committee and Regulatory authority.Develop a trusting and respectful business partnership with Casino ownership by communicating effectively with the Tribal Business Committee and meeting or exceeding performance expectations of the Business CommitteeIs directly responsible with solid report lines for operations in the following departments: Facilities, Human Resources, Marketing, Casino Services, Table Games, Slot, IT, Food and Beverage, Lodge, and Marina.Ensures operational compliance with policy and procedures as well as all Minimum Internal Control Standards (MICS), SICS, State Compact, Gaming Regulatory, and any other pertinent regulations.Oversees the casino properties marketing programs to ensure proper promotional activities are coordinated, cost effective and produce results according to budgetary projections; ensures the development and implementation of an ongoing marketing plan.Has authority to hire, terminate, promote, demote, transfer, provide training opportunities, give merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Staff Members according to the Grand Lake Casino Properties Personal Policy and Procedures Manual.Performs all other duties as assigned within the scope of work.Core CompetenciesGuest Focus - Strive for high guest satisfaction, going out of the way to be helpful and pleasant, making it as easy as possible on the guest rather than self, department, or munication - Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.Teamwork - Being helpful, respectful, and approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully, resolves conflicts appropriately, and adapts to change.Accountability - Planning, managing time well, being on time, being cost conscious, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, comply with Staff Members policies and procedures, willing to mitted to Safety - Complies with safety instructions, observing safe work practices, and provides input on safety issues.People Management - Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.Business Acumen - Understands industry trends, business concepts, economic development, as well as the possibilities and constraints of the environment in which the service is provided, take advantage of opportunities and enhance the value of the product or service, understands the principles of financial and human resource management.Minimum QualificationsBachelor’s Degree, preferably in Business Administration, Hospitality Management, Public Administration, or related field and ten (10) years’ experience in the management and administration of a casino gaming establishment required. Education may be waived by the Business Committee providing verifiable work history.Must be at least 21 years of age.You must possess and maintain a valid, unrestricted Driver’s License.Must have ten (10) years of demonstrated broad based operational success in a successful casino operation in a Senior Management position with five of those years in the capacity of General Manager of the organization.Must have significant, demonstrated leadership ability, organizational and strategic agility, as well as the ability to build and motivate teams.Outstanding written and oral communications skills as well as the ability to build and maintain business and organizational relationships are essential.Must possess extensive knowledge of Class II and Class Ill gaming.Must have the ability to analyze, interpret and make the operational, financial and budgetary decisions based on financial reports to drive the organization to meet and exceed business goals.Must be able to obtain a gaming license in accordance with the regulation guidelines established governing casino operations.Must be culturally sensitive and effective within a multi-cultural setting.Must have knowledge of or demonstrated ability to learn Tribal Gaming Ordinances, State Compact, Minimum Internal Control Standards, System of Internal Control Standards, Tribal Minimum Internal Control Standards, and policies and procedures related to gaming operation.Must have the ability to act as a liaison to local government and other interested parties to maintain a positive relationship and possess the communications skills to establish and maintain relationships with the State and Federal officials governing casino operations.Must be able to handle busy and stressful situations. Must be flexible with shifts and days off.Must always maintain confidentiality.Experience in an owner-held company with demonstrated success in coaching and developing owner candidates into organizational leadership positions a plus.Pre-employment screening and drug testing will apply to all selected applicants receiving an offer of conditional employment.Other RequirementsWalking - May include walking throughout the work area, on various work surfaces throughout internal or external locations.Sitting - Particularly for sustained periods of time.Movement - Ability to stoop, bend, use extensive and repetitive hand movements; Lift up to 35 lbs. regularly.Work Environment - Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, and noise.Special Working Conditions - Must be able to have a flexible and versatile schedule. Travel may be required.This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management.Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.Job DetailsSeniority level: ExecutiveEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Gambling Facilities and Casinos #J-18808-Ljbffr

Created: 2025-10-06