Senior Product Manager, Donor Experience & Payments

Senior Product Manager, Donor Experience & PaymentsGivebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place.Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact.Role DescriptionWe want to hear from people who have a passion for making elegant consumer social and eCommerce product experiences, enjoy running A/B tests and experiments to optimize yield of high volume consumer payments experiences, are highly analytical and can translate strategic insights into measurable business impact, and find scouring data for insights deeply satisfying.Have a passion for making elegant consumer social and eCommerce product experiencesEnjoy running A/B tests and experiments to optimize yield of high volume consumer payments experiences.Are highly analytical and can translate strategic insights into measurable business impact.Find scouring data for insights deeply satisfying.ResponsibilitiesOwn the product roadmap for Donor Experience at Givebutter, which comprises our donation flows (consumer payments), campaign & donation sharing, fundraising campaign discovery, donor portal, donor profile, and donor onboarding.Partner with the CPTO to define the product strategy for Donor Experience.Ensure the donation experience is tastefully designed, delightful, and integrates best-in-class design practices from consumer eCommerce tegrate and optimize new payment methods into the Givebutter donation experience such as CashApp, international currency donations, and Stablecoin payments.Relentlessly test and optimize our donation experience to maximize donations to nonprofits raising on Givebutter.Analyze data and customer research to develop product experiences and experiments that improve donor lifetime value.Lead experiments and new features from ideation to deployment, ensuring they deliver meaningful business impact.Requirements5+ years of product management experience, ideally managing payments and conversion flows in a high-scale B2C eCommerce or SaaS product selling to millions of consumers every year.A strong point-of-view on what makes for well-designed consumer product experiences and an eye for the little flourishes like typefaces and animations that make a difference.Deep understanding of eCommerce unit economics and yield optimization techniques, including conversion rate optimization, cohort analysis, and customer lifetime value.Data fluency, comfortable with SQL and spreadsheets.Strong analytical and strategic thinking; able to connect product, marketing, and business objectives through data-driven decision-making.Experimentation mindset with experience running A/B tests, pricing tests, and interpreting results.BenefitsRemote Work: Work from anywhere in the United States.Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.401k: We offer a 3% 401k match for all eligible employee's.Vacation and Holiday: Givebutter offers a Flexible PTO policy with uncapped Vacation days.Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.Professional Development: We offer learning and development reimbursement opportunities.Love What You Do: We are a mission-driven company serving the charitable sector.Note to applicants: Givebutter is committed to building a diverse and inclusive team. Women and nonbinary folks are encouraged to apply even if they don’t meet 100% of the requirements. #J-18808-Ljbffr

Created: 2025-10-06