General Manager

OverviewGeneral Manager (Project Management)Beaming wants you to live your healthiest life while at work with us! Beaming is inside Club Studio Gym. Healthy Shift Meal Smoothie / Smoothie Bowl. Employee discount is 50% off. Fun atmosphere. Eligible for bonus. Health Benefits for Full Time Employees. Be yourself and find your purpose. Surround yourself with like-minded people who are passionate about health and wellness.ResponsibilitiesGeneral ManagerSummary/ObjectiveOur General Managers create environments in which people are inspired to grow. Their Go-getters and Brand Ambassadors sharing the Beaming story within their community and amongst their team. This position contributes to the success of Beaming by providing an exceptional customer service experience to your internal and external customers. Our General Managers thrive on empowering the lives of their team through coaching and development; they analyze the business and provide feedback, excel in sales generation and cost management. Most importantly, our General Managers are committed to a disciplined mindfulness that everything matters and bring an added value to the human experience and our growing company.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description reflects assignments of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.Area of AccountabilityService Excellence: Ensure speed of service by providing guests an incredible experience in an accurate and timely manner from when they place order (5-8 mins)Contribute to team and guest positive culture and environmentDemonstrate World Class Hospitality: GREAT Customer Service (GREET, RESPECT, EXPLAIN, ADD-ON, THANK)Demonstrate professional communication by reading verbal and non-verbal cuesObtain and demonstrate retail supplement education and product knowledgeUpsell products (recommending boosts and items that complement)Demonstrate and communicate company core valuesAnswer phones with proper etiquette (answer before 2 rings)Adaptability to team dynamics and customer facing situationsSample in-store daily and offsite at events when specifiedReview communication board for daily education, insights, and company goalsMaintain calm demeanor in fast-paced environmentLearning/growth mindset: treat mistakes as opportunities for improvementOperational ExcellenceComplete daily opening and closing checklist and tasksPrepare food and beverages (smoothies, juices, acai bowls, toast, lattes) to build guide recipe and standardsEnsure correct measurements follow all recipe preparationsComplete tasks in a timely manner as designated by managementInvoice checking to verify product accuracyStock incoming orders and merchandise accordinglyFill out waste log and other tracking documentsWash blenders and kitchen utensilsProactively communicate to management if product running lowHandle third-party and online orders accurately and timely with appropriate cutlery and disposablesFollow daily/weekly cleaning calendarParticipate in monthly and quarterly meetingsManage breaks/lunches for team per standardsContribute feedback for closing manager reportsProficiency with technology and POS SystemsPossess a food handler certificationCheck expiration on MTO and retail product offerings dailyPractice FIFO product handlingPractice knife safetySchedule requests submitted 2 weeks in advance (vacations more than two days off require 1 month notice)Count monthly store inventoryHold marketing events (e.g., samplings)Participate in monthly and quarterly meetingsSchedule team breaks per operational standardsComplete and send closing manager reports dailyLeadershipRecruit talent by managing applicants, conducting onboarding, and ensuring proper integrationTrain following current 4-day program and suggest improvementsCommunicate promptly and respectfully when standards are not met; provide coachingPraise and recognize team members meeting standardsSchedule: create and post team schedule two weeks outObtain schedule requests two weeks in advance; vacations >2 days require 1 month noticeFollow separation process with General Manager, Regional Manager, and HR as neededMeasure performance via OPS Dashboard Metrics weeklyBe a good partner to neighboring tenants, vendors, and property managementStay compliant with health, building, and fire codesFacilitate monthly inventory countsPlace orders on time and with cadenceMaintain Invoice Tracker. PIQ. CTUIT PostingEDP completed for EVERY team member, EVERY quarterSupervisory ResponsibilityThis position does have supervisory responsibilities.Work EnvironmentThis role works in a food/beverage setting and uses standard cafe equipment.Physical DemandsDetails cover the typical requirements to perform essential functions, including standing, lifting up to 50 pounds, vision requirements, and ability to work in a fast-paced environment.Position Type/Expected Hours of WorkDays and hours are scheduled based on store business hours. Able to work 30 or more hours per week including early mornings, evenings, weekends, and holidays.QualificationsAt least 2 years of General Management experienceExperience supervising a team of at least 5 membersAbility to coach and develop selling skillsAbility to deliver exceptional customer service and achieve sales goals; identify business trends and respond quicklyPrevious success identifying, developing, and retaining strong team membersHigh school diploma or equivalent; Bachelor's degree or certification in business/retail/restaurant/hospitality management preferredProficient in English (verbal and written), math, and cash handlingMust have or obtain a food handler certification (e.g., ServSafe) prior to employmentNote: This job description is not exhaustive; duties may change. Beaming Wellness is an equal employment opportunity employer and complies with applicable laws #J-18808-Ljbffr

Created: 2025-10-06