General Manager

ITS Logistics is a premier Third-Party Logistics company (3PL) that offers personalized supply chain solutions with dedicated fleet and asset-light transportation services that both rank in the Top 50 in North America, and innovative omnichannel distribution fulfillment services with more than 1 million sq. ft. Since 1999 our purpose has been to improve the quality of life by delivering excellence in everything we do. To learn more about ITS Logistics, visit The Culture Our associates enjoy a strong sense of teamwork, community, career growth, and work/life balance. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can. Position Summary ITS has an immediate opening for a Warehouse General Manager at our facility located in Whitestown, IN. This position reports to ITS’ Sr. Director of Regional Operations and is responsible for overseeing all aspects of warehouse operations as it pertains to people management, inventory integrity, order fulfillment and the movement of goods in and out of the distribution center. Principle Accountabilities Responsible for oversight of all functions in the Distribution Center Supports all human resource related activities, including but not limited to, sourcing and staffing of positions, performance management, compensation administration, and training and development Create a culture that promotes ITS’ shared values and supports positive employee relations Monitor activities of work teams to ensure that safe practices are in place and being demonstrated. Monitor building to ensure that proper housekeeping is being practiced. Give guidance to safety committee Work directly with clients to effectively plan and forecast future business activity Utilize WMS to develop reliable forecasts Build an understanding of customer’s needs so that ITS can plan accordingly Work with sales to identify cross-selling opportunities with existing clients Own the client / customer relationship. Ensure the customer’s experience with ITS exceeds their expectations Ensure that all activities performed by ITS on the customer’s behalf are value added Ensure we’re always prepared in the event of a review and that we follow up on all findings Ensure the facility and grounds are maintained to ITS standards Develop a preventative maintenance program for the facility Ensure space utilization plans are in place and that they provide a safe and productive use of the space and proper segregation of incompatible and non-conforming product Own your P&L along with monitoring and operating capital budgeting Take an active role in the budgeting process, through planning and creation Maintain Capex activities that are in line with P&L Assess operations through cost-based decision making and regular planning & analysis activities Review and evaluate operational performance, address performance gaps, and take corrective action, as needed, to ensure each functional area is delivering on operating goals Lead all organizational development efforts including but not limited to recruiting, skill and leadership development and performance management Coordinate and execute programs focused on continuous process improvement throughout the facility Take ownership of the new customer implementation process. Activities include but are not limited to: Collaborate with sales team to develop and implement a customer startup plan Work closely with Fleet Operations to ensure a smooth start up process with proper transportation support Work with IT to facilitate a smooth technical start up (WMS, TMS, EDI, small parcel, etc.). Partner with engineering team to optimize layout, handling process, and operational procedures Position Requirements The ideal candidate will possess a demonstrated record of accomplishment in people and operations leadership, preferably in a 3PL environment. Additional requirements include: Bachelor's Degree preferred Five to Seven years’ general leadership experience, with demonstrated ability to support a broad range of warehouse personnel, thoroughly embracing principles that guide positive employee relations Ability to effectively navigate through complex situations, both internal and external, that may require multiple decision makers. Demonstrated experience in customer relations and the ability to foster customer-centric thinking throughout the organization Working knowledge of computers and programs specific to operations and operations reporting, including experience with WMS systems and MS Office (Excel, MS Word). Advanced project management and data analysis experience a plus. Solid financial acumen – experience with the planning, building and analysis/execution of budgets Thorough knowledge of warehouse safety and security practices Ability to work with a high degree of autonomy and drive results through Company and contract employees The Compensation for this position is highly competitive and includes a comprehensive benefit plan with a matching 401k. How to Apply Apply for this job The remainder of the form fields (first name, last name, email, etc.) are standard application entries and should be completed as part of the application process. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. This section includes information related to veteran status and disability status in accordance with applicable requirements (VEVRAA and OFCCP). Disability Status and related categories are provided for compliance and are voluntary to disclose. See the full text in the original form if applicable. 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Created: 2025-10-06