Resident Experience Manager

Resident Experience Manager- ALMA on Maple | Dallas, TX Overview Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment. What We Are Looking For: We are seeking an enthusiastic Resident Experience Manager to join our team at ALMA on Maple in Dallas, TX. In this role, you will be instrumental in achieving our apartment community’s leasing goals, maximizing occupancy rates, and enhancing resident satisfaction and retention. You will be responsible for the day-to-day operations related to leasing apartments, conducting property tours, processing applications, and executing renewal strategies to maintain high levels of resident engagement. This is a full-time position with full benefits. Pay range: $26.00 - $28.00 per hour. This role offers a higher base pay to reflect its key responsibilities ensuring consistent and reliable compensation, in place of a variable commission structure. Responsibilities Leasing & Marketing: Promote the apartment community, conduct tours, and implement outreach campaigns to drive traffic. Manage online listings and social media to increase visibility. Lease Signing & Move-In Coordination: Facilitate applicant screenings, prepare leases, and ensure smooth move-ins. Maintain accurate lease documentation. Resident Satisfaction & Retention: Build relationships to encourage renewals, address concerns, and implement retention strategies. Sales & Lead Generation: Convert leads into leases, meet leasing goals, and generate new prospects through events and follow-ups. Administrative Support: Maintain accurate records, assist in reporting, and support the Community Manager with lease renewals, resident files, and compliance with regulations. Qualifications You have at least 1-2 years of customer service experience, ideally in a sales environment or leasing property management role. You have a passion for helping people find their ideal apartment home. Goal Oriented. You thrive in a fast-paced environment and can handle multiple responsibilities, including leasing apartments, conducting tours, managing paperwork, and addressing resident needs. You are proficient in Microsoft Office (Word, Excel, and Outlook), and comfortable learning or knowing property management software like Yardi, MRI, or other leasing and property management systems. You possess a friendly, energetic, and approachable personality that resonates with both prospective and current residents. You are available to work weekends, which is essential for meeting the needs of potential residents and conducting tours during high-traffic hours. You are physically able to lift and carry items weighing up to 25 pounds. Benefits Medical, dental, vision insurance Pet insurance Life insurance and identity theft protection Paid sick and vacation time 401(k) plan with company match Flexible Spending Accounts (FSAs) Employee Assistance Program (EAP) Additional perks: Service award days, floating holiday, early earned wage access and more At CONAM, we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment. Additional Information This position is contingent upon passing a background check, employment verification, and drug screening. CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law. We are an Equal Opportunity Employer and encourage all qualified candidates to apply. Ready to make an impact? If you're excited about joining a team that values your skills and offers great benefits, click “APPLY”. Pay Bands: Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Created: 2025-10-06