Senior Operations Manager

OverviewSP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to power checkout-free experiences anywhere you go, making everyday living, working, and playing remarkable by giving back time.ResponsibilitiesSenior Facility Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management and budget management. This role ensures all employees perform their job functions to SP+ standards of operational excellence. Responsibilities include:Delivering premier customer service to our clients.Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.Revenue Reporting and Budget ManagementEnsure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility’s bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.Identify all procurement and vendor service needs of the location.Perform general accounting duties such as accounts payable, payroll and petty cash.Workforce ManagementIdentify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.Client Retention & SatisfactionEnsure pro-active communication with client regarding opportunities to improve operations.Resolve client requests, concerns and issues diplomatically.Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.Marketing & Revenue OptimizationAssist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.Safety & Risk ManagementMonitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.Implement all policy and procedures to ensure compliance with all OSHA laws.QualificationsBachelor’s degree in a related field preferred or equivalent combination of education and experiencePrior experience to lead, manage and motivate team membersStrong customer service skills and focusExcellent verbal and written communication skillsAbility to multi-task or work independentlyAbility to react and problem solve quicklyAbility to understand and communicate company policies and proceduresProficient with Microsoft Word and Excel or Google Documents or SpreadsheetsAbility to learn internal computer programsPrior experience developing budgets and P&L review a plusParking management experience preferred but not requiredLicense Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving recordSalary Range: $90,000.00 - $120,000.00 per yearThe posting deadline for this role is December 5, 2025SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.Location: 550 S. Spring St.; US-CO-ASPENJob detailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Software DevelopmentNote: This description reflects only the responsibilities and qualifications of the role and does not imply additional duties outside the scope of this posting. #J-18808-Ljbffr

Created: 2025-10-06