FBO General Manager

Join to apply for the FBO General Manager role at Tri-Cities Airport (TRI).The Tri-Cities Airport Authority is seeking an FBO General Manager to play a key leadership role in overseeing the daily operations and long-term success of the FBO facility. This executive-level position is responsible for fuel and hangar sales, line services, customer service and retention, staffing, and compliance with all environmental, safety, and quality standards. The General Manager ensures smooth and efficient FBO operations while cultivating a service-oriented culture and maintaining strong relationships with airport stakeholders and customers.Reporting directly to the President/CEO, the FBO General Manager is accountable for managing personnel, finances, facilities, and customer engagement in alignment with company policies and regulatory requirements. This role is both strategic and hands-on, requiring a strong presence across operations while advancing business goals and revenue growth.ResponsibilitiesLead all aspects of FBO operations including customer service, fueling, hangar management, and facility oversightManage P&L functions, including budgeting, forecasting, and capital expendituresMaintain competitive awareness through ongoing analysis of pricing and service offeringsDevelop and strengthen relationships with customers, airport officials, and community stakeholdersRecruit, train, and supervise FBO staff, ensuring high performance and complianceAdminister performance evaluations and address employee relations mattersPromote a safety-first environment and ensure compliance with all environmental and operational standardsEnsure internal communication and consistent training in company policies, service standards, and valuesPosition QualificationsBachelor’s degree in Aviation Management, Business, or related field3–5 years of progressive FBO leadership experienceDemonstrated experience in operational and financial managementStrong written, verbal, and interpersonal communication skillsProficiency in Microsoft Office and web-based systemsAbility to interact effectively with internal teams, regulatory agencies, and external partnersCompletion of AAAE Accredited Airport Executive (ACE) Operations within two years of hireSalary & BenefitsThe starting salary range for this position is $75,000 - $95,000 and is accompanied by a generous benefits package. Relocation assistance is available.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Customer Service, Quality Assurance, and General BusinessIndustries: Airlines and Aviation #J-18808-Ljbffr

Created: 2025-10-06