General Manager (QSR)- Panada Express by Applegreen @ ...

OverviewGeneral Manager (QSR) – Panada Express by Applegreen @ Knute Rockne Travel PlazaThis role is responsible for managing the overall day-to-day operations and profitability of a quick service restaurant (QSR) located inside a travel plaza on a major highway. The General Manager leads a dedicated team to achieve or exceed targeted financial and performance metrics.What You’ll DoLead the day-to-day activities of associates and managers within the QSR to achieve or exceed objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting.Ensure the QSR consistently meets or exceeds brand standards and food safety requirements.Foster an engaging work culture of learning, development, and recognition.Recruit, develop, and retain a strong team to maintain appropriate staffing levels.Hire, coach, train, promote, discipline, terminate, or transfer QSR team members.Monitor and enforce cash handling policies and procedures.Ensure compliance with company policies & procedures and local, state, & federal laws.Address customer needs and resolve issues professionally and in a timely manner, ensuring positive, long-term customer relationships.Collaborate with Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.Maintain seamless relationships with business partners, vendors, and the communities.Essential Experience & SkillsAbility to operate in and lead a team in a fast-paced environment.Demonstrates team management, delegation, and issue resolution skills; ability to multi-task.Uses judgment and discretion to resolve less routine questions and problems.Proven ability to drive profitable growth while improving customer and associate satisfaction.Proficient computer skills.ServSafe Certification preferred.RequirementsHigh school diploma or GED equivalent2+ years of experience as a supervisor or unit-level manager in a QSRAvailable to work a flexible on-site schedule approximately 50 hours per week, including days, nights, weekends, and holidays.Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.Able to stand and walk for extended periods; able to bend, twist, lift and carry at least 20 pounds.Occasionally attend meetings or travel to support other locations.This is not an exhaustive list of all functions that may be required to perform, and the employee may be required to perform additional functions. The responsibilities may change at any time as necessitated by business demands.Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW). #J-18808-Ljbffr

Created: 2025-10-06