General Manager I Store 3694 Kaplan LA

A General Manager must be committed to inspiring our team, as well as helping our Customers succeed and growing our business with integrity. Professional level sales and management position capable of supporting functions on both sides of the business.The role requires understanding of store systems, automotive systems, parts knowledge and has the ability to identify, troubleshoot and project assist for DIY. Responsible for developing and maintaining Professional Customer relationships and program growth. Is accountable for achieving financial metrics and maintaining service and appearance standards.Position is exempt and requires a minimum of 50-55 hours per week (excluding meal break periods). The average schedule is 5-6 days a week, 11 hour shifts, including rotating nights and weekends, with an hour for lunch. Additional hours may be required based on staffing, store conditions, sales to target, and other business demands.Primary ResponsibilitiesAchieve overall store sales goals and service objectivesManage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plansSelection, hiring, development, performance management, coaching, scheduling and engagement of store Team MembersEnsure execution of all inventory and operational standardsCoach all Team Members to deliver on Customer expectations (DIY and Professional)Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)Ability to lead change managementEmbrace diversity and foster a respectful environment for both Customers and Team MembersSecondary ResponsibilitiesProvide DIY service including battery installation, testing, wiper install, etc.Assist District/Region in other functions upon requestSuccess FactorsFriendly communicationAbility to locate and stock partsSafety knowledge and skillsAbility to become ASE P2 certified or ASE ready equivalentAbility to execute and train project and product quality recommendationsAdvanced parts lookup and sourcingAbility to source from numerous places including special order, FDO, second source, etc.Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY servicesAbility to execute and train inventory systems and store equipmentAbility to execute and train POS and Parts lookup systemsAbility to review and analyze P&L statementAbility to recruit, select, hire and develop quality Team MembersAbility to build and grow relationships with Professional CustomersEssential Job Skills Necessary for Success as a General ManagerWorking knowledge of automotive systems preferredSpeak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper managementUse Microsoft software effectively (Word, Excel required; PowerPoint preferred)Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentAbility to review and analyze business reports, such as profit and loss statement (P&L)Hold others accountable, inspect work quality and give feedback in a way that is inspiringAbility to work an assortment of days, evenings and weekends as neededPrior Experience that Sets a General Manager up for Success2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environmentSuccessful experience managing profitability; proven financial and business acumenEducation, Certificates, Licenses, RegistrationsHigh school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.Must have a valid driver's licensePhysical DemandsThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.Base salary will likely be between $40,000 and $55,000 plus BonusBonus is calculated off 2 metricsMetric 1: 6% commission on every comp dollar, paid every 4 weeksMetric 2: .45% commission of every controllable profit dollar (Controllable profit is profitability of the products sold after costs of Labor, Shrink, and MyDelivery are removed), paid quarterlyBenefitsBenefits: 1st Day of 401k Eligible & Company Match (Fully Vested & up to 4%)After 30 Days: Medical, Dental, Vision, 401k PTO, Life, STD/LTD, pet insurance, and EAP.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr

Created: 2025-10-06