Paratransit General Manager

OverviewVia is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As Paratransit General Manager, you will manage a first-of-its-kind paratransit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it—making it a challenging people-facing role that spans entrepreneurship, business development and operations management.What You'll Do:Manage the on-site daily operations of Via’s service on behalf of our partnerPrioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling a round-the-clock teamManage and mentor a large on-site team of dispatchers, shift managers, maintenance staff, and IT staffBe the face of the operation; develop relationships with drivers, customers, community leaders, and local organizationsLiaise closely with Via senior management and Via’s external partnersDevelop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basisPrepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfactionEnsure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operationsLead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environmentWho You Are:Experienced operations manager with at least 8–10 years of experience and a Bachelor's degreeMinimum of 5 years’ experience in ADA paratransit operationsTransit and Paratransit Management certificateIndependent self-starter who thrives in fast-paced environments, assumes a high level of responsibility, and seeks creative solutionsSavvy and tactful communicator who can adapt tone to different situationsAim to foster a culture committed to providing world-class customer serviceDetail-oriented executor who is action-oriented and comfortable operating autonomouslyFlexible and adaptable, able to adjust to rapid change and make things work on the flyProven track record of managing teams (3–5+ years) and developing people; able to motivate and get the best work from othersEffective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibilityCompensation and Benefits:Final salary determined by experience, knowledge, and skills; salary reflects but does not include equity or variable pay where applicableSalary Range: $160,000 – $200,000 per yearGenerous and comprehensive benefits package, including free medical plans and 401K matchingWe’re Via, and we build technology that changes the way the world moves. Our mission is to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. With our best-in-class suite of products, we make transit thrive.Our teams of world-class engineers, data scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for transportation networks including fixed-route buses, microtransit, paratransit, school buses, and more.If you’re excited to be at the forefront of modernizing the future of transportation, are solving tough problems, and are passionate about transit, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this or other opportunities.Ready to join the ride?Via is an equal opportunity employer. #J-18808-Ljbffr

Created: 2025-10-06