General Manager, Doughnut Factory

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.OverviewThe Plant Manager is responsible for every doughnut factory operation, including production, sanitation, food safety, FDA compliance, maintenance, shipping and human resources. This role involves developing a staff of professional employees, achieving maximum profitability, and ensuring customer and employee satisfaction. The Plant Manager must have a thorough understanding of production processes and maintain a high level of quality products while ensuring employee safety.ResponsibilitiesSupervising all areas of the doughnut factoryEnsuring positions are adequately staffedEnsuring operations are run according to Krispy Kreme standardsEnsuring employees perform their jobs safely and correctlyPerforming tasks assigned to absent employeesSchedulingOther duties as assignedEnsuring all products meet Krispy Kreme quality standards and customer satisfactionServicing as a role model for customer-first behaviorsBuilding a team of customer-focused employees through coaching and measurementHandling difficult customer situations professionallyHandling customer complaints/concernsResponding to customer inquiries in a timely mannerSupervising production, sanitation, maintenance and shipping operationsEnsuring all loadout functions and delivery logistics are completed promptlyMaintaining the physical property in good conditionUnderstanding and implementing procedures to maximize efficiencies and control variances in daily productionCoordinating production schedules to meet customer demands while minimizing labor hoursInspecting, troubleshooting, and addressing production or equipment problemsDemonstrating safety consciousness and promoting store safetyMaintaining a high level of store sanitation and cleanlinessOverseeing proper maintenance of production equipment, material handling equipment and facilitiesDirecting and developing employees, including recruiting, training, scheduling, safety education, supervising, dispute resolution and firingBuilding a team of customer-focused employees and fostering teamworkDemonstrating leadership in employee development of exempt and non-exempt staffCommunicating store policies, standards, and practicesManaging expense budgets and corporate reporting (financial and operational)Managing company resources including inventory control and asset protectionMaintaining a resourceful budget and controlling costsManaging deposits, accounts receivable and related transactionsQualificationsHigh school required, College degree a PLUS! (Operations, Supply Chain Mgmt or Engineering degree preferred)5+ years of experience in a manufacturing environment; food or packaging experience preferredKnowledge of Food Safety and FDA compliance requirementsExperience with sales, management, production, employee safety and customer serviceStrong communication, organizational, and leadership skillsSelf-motivated, creative, and adaptableMicrosoft Office proficiencyBenefitsWeekly PayCareer opportunities - we are growing!Comprehensive benefits (medical, vision, and dental insurance)Employee discount program401K planPTOCompany eventsEducation ReimbursementAdoption AssistanceLife InsuranceFSA/HSA PlansPet InsuranceLearn more at Krispy Kreme?Loving People: Our global culture is defined by Leadership Mix behaviors and community engagement. Check out our leadership mix for more detail.Loving Communities: Sharing joy is central to our brand; we partner with communities through Acts of Joy and fundraising initiatives.We have supported numerous community initiatives, including food bank partnerships and fundraising events worldwide.Loving Planet: We are conducting emissions assessments and working to reduce waste and emissions through various programs.Krispy Kreme is an Equal Opportunity Employer:At Krispy Kreme, diversity and inclusion are valued. We welcome applicants of all backgrounds and do not discriminate based on ethnicity, national origin, race, age, sex, gender, gender identity or expression, sexual orientation, disability, or veteran status. We strive for an inclusive culture that allows everyone to bring their bold authentic self to work.About Krispy KremeHeadquartered in Charlotte, N.C., Krispy Kreme is a beloved global brand. Our Original Glazed doughnut is recognized for its hot-off-the-line experience. Krispy Kreme operates in more than 35 countries through a network of fresh shops and partnerships, with a growing Ecommerce and delivery business. Our purpose is to touch and enhance lives through joy. Connect with Krispy Kreme at or on social channels at and Factory General Manager starting salary is $99,000 per year. #J-18808-Ljbffr

Created: 2025-10-06