Senior Product Manager - Enterprise CX / CCaaS Clients

Senior Product Manager - Enterprise CX / CCaaS Clients Join to apply for the Senior Product Manager - Enterprise CX / CCaaS Clients role at Nextiva We are looking for a talented and experienced Senior Product Manager to join our team. This is an exciting opportunity to work on our AI-first products and drive the development of innovative products that solve real-world problems. Overview As a Senior Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of existing and new products Nextiva will bring to market. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for ensuring our products deliver results for our largest partners, are commercially successful, identifying areas for improvement, and driving continuous innovation. Key Responsibilities Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers Build and maintain relationships with our largest customers to ensure we are continuously delivering value Collaborate with data scientists, designers, and engineers to develop capabilities that deliver business value Manage & drive product initiatives and associated features and backlogs; participate in product planning and roadmap creation Account for the customer’s voice when making changes or improvements to the product. Review customer needs, request UX research as needed, and conduct competitive analyses Work with project managers and development managers to create sprint plans and manage team workloads Write clear and detailed product initiatives, features, epics, stories, design requests, and bug tickets within Jira for developers, product designers, QA/QE Provide direction with design and development teams on customer needs Attend or lead meetings and refinement/grooming sessions to align stakeholders on product changes Participate in ideation and discovery sessions for product initiatives Conduct user research and gather feedback to iterate on product features Analyze data to track product performance, identify trends, and make data-driven decisions Identify and communicate potential issues with priorities or sprints to product leadership Collaborate with other product managers at Nextiva to align efforts and facilitate guild meetings Keep the Product Marketing team informed on releases and collaborate on market research and positioning Collaborate with Customer Support to write how-to articles and support training materials Support internal and external training efforts Be a self-starter; thrive in a fast-paced environment and willing to learn new skills Qualifications Bachelor’s degree in Computer Science, Engineering, Business, or a related field Master's degree preferred Experience building CCaaS or CX platforms 6+ years of experience in product management Strong preference for experience with AI-related products Experience working with partners and large enterprise customers to deliver high NPS via roadmap Strong understanding of AI concepts, algorithms, and machine learning models Experience collaborating with data scientists, engineers, and other technical teams Deep understanding of customer needs, market offerings, competitive positioning, and business models to ensure a viable and profitable product Ability to manage multiple competing priorities and communicate effectively Training and presentation experience with stakeholders Experience delivering high-profile product features with stakeholders Ability to deliver projects quickly and adapt to tactical changes with strategic solutions Meticulous attention to detail as reflected in Jira tickets and tasks Strong interpersonal, collaboration, and organizational skills Leadership, ownership, conflict resolution and accountability Excellent time and project management skills Ability to work in a fast-paced, changing environment Excellent written, verbal, and presentation skills Proficiency in instructional and technical writing for product briefs, epics, and stories Nextiva DNA (Core Competencies) Drives Results: Action-oriented, clear thinking, and a passion for solving problems; leads and drives change Critical Thinker: Data-driven, forward-thinking, and proactive about identifying key drivers and risks Right Attitude: Team-oriented, collaborative, resilient, and customer- and team-focused Total Rewards Health: Medical, dental, vision, and telemedicine options Insurance: Life, disability, and supplemental plans Work-Life Balance: Flexible Time Off, PTO, Paid Sick Time, parental leave, and holidays Financial Security: 401(k) with company match, Health Savings Accounts, Dependent Care FSA Wellness: Employee Assistance Program and wellness initiatives Growth: Ongoing learning and career advancement opportunities Our compensation packages are tailored to role and qualifications. The hiring range is $115,000-$204,300, with variations by level and candidate. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva is a leading provider of AI-powered customer experience and communications solutions. For more about Nextiva, visit our company pages. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We participate in the E-Verify program where required by law. #J-18808-Ljbffr

Created: 2025-10-06