General Manager - Luxury Residential

OverviewRelated Companies, Luxury team is searching for a General Manager to join our team with an entrepreneurial spirit. This opportunity is located at our flagship luxury high-rise, The Grand by Gehry, in Downtown Los Angeles.ResponsibilitiesProperty Oversight: Ensure that the residential community maintains the highest standards of excellence. Oversee the general day to day operations of the luxury residential building. Develop policies, procedures, and regulations to effectively manage the property including construction work, tenant alteration process and certificate of insurance requirements.Collaborative Leadership: Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork. Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.Resident Interface: Build and maintain strong relationships with residents, actively listening to their needs and concerns. Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.Customer Service: Make introductory calls to all future residents prior to move-in and initiate face-to-face meetings with new residents to assure quality control and confirm satisfaction with service provided. Interface with the CX team to ensure compliance with brand strategy and service munication: Ensure efficient and courteous response to all resident requests. Handle resident complaints expeditiously, diplomatically and professionally. Provide resolution to resident problems and ongoing resident pliance: Maintain accurate files for all site administration, including lease files, operational procedure files, work-order files, etc. Prepare and process appropriate written communications, such as memos, letters, and insurance incident reports.Financials: Analyze financial statements to improve financial performance. Develop and manage annual operating budgets, capital plans and programs to address critical needs and drive enhancements for the asset and ownership pensation$140,000 to $150,000 per yearAnnual bonus tied to performanceKB7 #CBKBQualificationsWHO WE ARE LOOKING FORBachelor’s degree from a four-year college or university; or equivalent combination of education and experience.Minimum of 7–10 years of experience in property management, with at least 5 years in a leadership role overseeing large teams in a high-rise or luxury multifamily environment.Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing, and marketing.Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in a previous position.Proficiency in property management software (Yardi, RealPage, Entrata, or similar) to manage leases, financials, and resident relations.Strong conflict resolution skills, with a customer-first mindset and ability to address escalated resident concerns effectively.Ability to analyze operational metrics and implement strategies for improved performance and resident satisfaction.Experience managing third-party vendor contracts, including security, maintenance, housekeeping, and amenity service providers.Exceptional organizational skills with the ability to multitask and prioritize in a fast-paced, high-expectation environment.Tech-savvy with experience implementing workflow automation, CRM systems, and digital communication tools.Position may require overtime, including evenings and weekends during lease-up. Hours are mostly set with flexibility in the schedule.Certified Apartment Manager (CAM) or Certified Property Manager (CPM) strongly preferred.#LI-NG1#RMC#LuxLeadershipTransformational NoteTransforming communities, learn more at #J-18808-Ljbffr

Created: 2025-10-06