Command Center Analyst

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$28.00/hr - $33.00/hrTitle: Command Center AnalystLocation: Clifton, NJDuration: 6-month Contract to HireRequired Skills & Experience2+ years of experience working in a 24/7 Network Operation Center2+ years of experience providing customer care and technical support.2+ years of experience with routers, switches such as Cisco and JuniperExperience with routing protocols such as BGP and OSPF.Knowledge of transport and transmission systems relevant to SONET, DWDM, OCx, or Ethernet and IP Services.Excellent written and oral communication skillsAbility to multi-task and prioritize job requirementsSelf-motivated and able to work on projects with limited supervisionEffective organizational skills and attention to detail.Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio.Strong analytical and problem-solving skills.Nice to Have Skills & ExperienceCCNA preferredJob DescriptionThe Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center.What you'll doProvide customer service support for mission critical 24/7 Data CentersParticipate in the weekly 24/7 on-call scheduleProvide proactive and reactive assistance to all external customersProvide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessaryPrioritize work properly to consistently achieve departmental and company goals.Responsible for Customer and Internal UpdatesEstablishing effective lines of communication with team and management to ensure cases are flagged that require immediate attentionThorough documentation of incident, Maintenance, and problem details in near real-time.Ensure SLA's are met for as per customer agreementMaintain and update current knowledge and skills through internal and external training, continuing education and professional associationsCompensation:$28/hr to $33/hr.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. #J-18808-Ljbffr

Created: 2025-10-06