Patient Service Representative - Madera

Job Summary The Patient Services Representative - Urgent Care Center serves as the first point of contact for patients and visitors in a fast-paced clinical environment. This role is responsible for patient registration, insurance verification, scheduling, and collecting payments, while ensuring a positive and professional patient experience. The Patient Services Representative supports the daily operations of the urgent care center through effective communication, customer service, and administrative accuracy. Essential Functions * Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment. * Registers patients by verifying demographic, insurance, and financial information accurately and efficiently. * Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols. * Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers. * Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments. * Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR). * Verifies insurance eligibility and obtains necessary authorizations or referrals as needed. * Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces. * Communicates effectively with clinical and non-clinical team members to support efficient patient flow. * Maintains confidentiality of patient information in accordance with HIPAA and organizational policies. * Performs other duties as assigned. * Maintains regular and reliable attendance. * Complies with all policies and standards. Qualifications * 1-2 years of customer service, administrative, or healthcare front office experience preferred * Prior experience in a clinic, urgent care, or physician office setting preferred Knowledge, Skills and Abilities * Strong customer service and interpersonal skills in a fast-paced setting. * Ability to accurately collect and enter data with attention to detail. * Proficient in the use of EMR systems, scheduling tools, and basic office software. * Knowledge of insurance verification and medical billing procedures. * Excellent verbal and written communication skills. * Ability to multitask, problem-solve, and remain calm under pressure.

Created: 2025-10-06