Customer Service Rep - Bilingual

Customer Service Rep - BilingualReq number:R6337Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Customer Service Rep ready to take us to the next level! If you have strong customer service skills, speak Spanish and are looking for your next career move, apply now.Job DescriptionWe are seeking a motivated and empathetic Bilingual Customer Service Representative to join our team. This role involves providing top-notch customer support to customers by responding to inquiries, addressing account issues, and delivering solutions with a customer-first approach. This role will be a full time contract and fully onsite.What You'll DoServe as the first point of contact for customers, addressing inquiries and providing product and account informationAssist customers with account inquiries, funding, and general account maintenanceProcess customer transactions accurately using designated applicationsMaintain up-to-date knowledge of programs, policies, and technologies to assist customers effectivelyCommunicate in a warm, empathetic, and professional mannerAdhere to confidentiality and data protection requirementsHandle conflict resolution and provide solutions to customer concernsNavigate multiple systems and research solutions to address customer needsPerform other duties as assignedWhat You'll NeedRequired:Proven experience in customer serviceBilingual proficiency in Spanish and EnglishStrong verbal and written communication skillsAbility to simplify complex information for customer understandingProblem-solving skills and a proactive approach to resolving issuesAbility to maintain composure in a fast-paced environmentStrong organizational and time management skillsProficiency in navigating multiple applications and toolsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorThe pay for this position is $22.04 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law. ​ #LI-KW1Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-10-07