General Manager

POSITION SUMMARYThe School Director is the General Manager of the Driving Academy facility, and is responsible for overseeing the day to day operations of the sales and operations of their assigned branch. Additionally, they should create a professional environment that encourages individual and team growth, foster mentorship and leadership development, and allow our team and our students to achieve their full potential.ABOUT OUR COMPANYWe are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.PERFORMANCE OBJECTIVESParticipates in the hiring, firing, and training of team membersOrganizes and oversees the work and schedules of team membersConducts performance evaluations that are timely and constructiveCommunicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.Implements strategies and procedures to drive performance in accordance with changes to organizational goals and objectivesEnsures all equipment is in operational condition, with valid insurance and/or registration (if applicable)Maintains inventory of supplies; orders new supplies as neededEnsures business activities, supplies, repairs, labor, and other expenditures or services within budgetary limits.Improves customer service and satisfaction through policy and procedural changesProjects a positive image of the organization to employees, customers, industry, and community; Refunds should be handled by Accounts Receivable stakeholderManages branch vendor contracts/licensesParticipates in regular meetings with regional leadershipEnsures locations are compliant with all local, state, and federal regulations and compliance proceduresLeads coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processesEnsures all responsibilities are delegated appropriately as necessaryOversees all branch departments, ensuring each is reaching goals set by departmental and company leadership. Grow location sales and profits to meet or exceed company goals.Handles discipline and termination of employees as needed and in accordance with company policyMonitors branch KPIs to identify trendsReviews, analyzes, and evaluates business proceduresEnsures work environments are adequate and safePerforms other related duties as assignedKEY COMPETENCIESThe requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.Superior verbal and written communication and interpersonal skillsSuperior managerial and diplomacy skillsExcellent sales, customer service, and negotiation skillsThorough understanding of practices, theories, and policies involved in business and financeExcellent analytical, decision-making, and problem-solving skillsProficiency in Microsoft Office Suite, Google Suite or related softwareProficiency in CRM and other software applicationsExcellent organizational skills and attention to detailEDUCATION AND EXPERIENCEHigh school diploma or equivalent requiredBachelor’s or Master’s degree in Business Administration or related field preferred, or equivalent experienceExtensive and diversified background with at least 5 years of related experienceFluency in multiple languages preferred; languages will be specifiedPHYSICAL REQUIREMENTSProlonged periods sitting at a desk and working on a computerProlonged periods of standing, climbing stairs, and walking indoors or outdoors.Must be able to lift at least 15 pounds at a timePerform work with OSHA required PPE; Including COVID19 PPEReasonable accommodations may be made to enable individuals with disabilities to perform the essential requirementsBENEFITSMonthly Performance BonusHealth Insurance SubsidyPaid HolidaysPTO Program401K with matchingFree Commercial Driver’s License License training and testingProfessional Training & Development OpportunitiesSick LeaveCOMMITMENT TO DIVERSITYAs an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. #J-18808-Ljbffr

Created: 2025-10-07