Solutions Architect - Microsoft Messaging & Identity

OverviewAbout Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.Job SummaryThe Solutions Architect – Messaging & Identity will analyze, design, and implement Microsoft Messaging services and related solutions for our company’s end customers and partners. They will also serve as the technical lead in installing, configuring and upgrading services within our customers’ and partners environments.This position is a remote position with Home Office setup as determined by SHI management.Role DescriptionResponsible for the design, consult, and implementation of Microsoft messaging and identity solutions and related technologies based on customer requirements including: Microsoft ExchangeActive DirectoryMicrosoft 365Entra ADConditional AccessMulti Factor AuthenticationSaaS IntegrationSelf-Service Password ResetMigration of Latest legacy Exchange and Active Directory infrastructure to M365Plan, manage, and troubleshoot Microsoft 365 services deployments and migrationsPerform PowerShell scripting for automation, documentation, and standardizationEnsure security is integrated into all Microsoft 365 architecture solutionsDevelops technical roadmaps for future Microsoft 365 implementationsGuide strategic customers as they design and implement Microsoft 365 projects ranging from greenfield deployments, tenant consolidations, and business transformations through on-site and remote engagementsDeliver best practices and recommendations to clientsCollaborate with sales team in identifying and closing opportunities through customer discovery and scoping meetings and presentationsPlan, manage, and troubleshoot complex customer environments, deployments, and migrationsCollect, produce, and update deployment and design documentation for customer engagementsLead the development of SOWs, working closely with various teams to ensure alignment with client needs and business objectivesDrive revenue growth within the professional services team by identifying new opportunities and optimizing service offeringsCollaborate with SHI Stakeholder partner teams to create synergistic service solutionsEngage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagementContribute to practice development by identifying areas for growth, leading innovation initiatives, and creating and maintaining practice standards to ensure high-quality service deliveryBuild and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retentionDemonstrate deep expertise in Service Delivery and provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technologyAnalyze current business processes and make recommendations for improvement based on industry trends and professional business knowledgeOversee and facilitate the evaluation and selection of hardware and software technology and product standards, and provide relevant technology/architecture recommendationsStay current with new technologies and frameworks, drive the retirement of legacy solutions/technologies, and recommend adopting new partners or solution componentsBehaviors and CompetenciesProblem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomesCommunication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communicationAdaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to changeLeadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performanceTeamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team membersSelf-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivationSkill Level RequirementsProficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - IntermediateAbility to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - IntermediateAbility to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - IntermediateAbility to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - IntermediateAbility to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - IntermediateAbility to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - IntermediateExtensive experience working on large scale IT projects related to design, deployment and configuration - IntermediateOther RequirementsCompleted Bachelor’s Degree or relevant work experience5+ years of experience in solutions architecture or software engineering5+ years of experience in IT infrastructure3+ years of experience designing implementing and integrating Microsoft Messaging & Identity technology3+ years of experience working with and migrating Microsoft Messaging/Identity technology3+ years of experience developing and executing scripts for automation and deploymentWillingness to travel occasionallyPreferred RequirementsMinimum 2 years of experience in Architecture ServicesThe base salary for this position is $100,000 - $150,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $150,000 - $200,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M/F/Disability/Protected Veteran Status #J-18808-Ljbffr

Created: 2025-10-07