VP, Service Delivery & Operations

Join to apply for the VP, Service Delivery & Operations role at AudioEye17 hours ago Be among the first 25 applicantsJoin to apply for the VP, Service Delivery & Operations role at AudioEyeAbout the TeamAt AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.About the TeamAt AudioEye, we believe access to digital content is a fundamental right, not a privilege. Our mission is clear: eliminate every barrier to digital accessibility so that everyone, regardless of ability, can experience the web without limitations.We are a team of passionate problem-solvers who are driven by purpose and impact. Every challenge we tackle moves us closer to a future where creating accessible experiences is the standard. If you're looking for meaningful work where you can drive real change, influence how people with disabilities experience the internet, and be part of a mission that matters, AudioEye is the place for you.About the RoleThe VP, Service Delivery & Operations is responsible for the strategic leadership and execution of all post-sale service fulfillment and operations. This role ensures customers receive timely, accurate, and efficient delivery of their services and plays a critical role in supporting company growth, customer satisfaction, and revenue realization. This role will define the vision for the fulfillment operations team, scale infrastructure and processes to meet business demands, own the forecasting and finances of their team, and lead teams in delivering a consistent, high-quality experience across the customer lifecycle.A core focus of this role is driving operational efficiency through streamlined workflows, optimized resource planning, clear lines of ownership, and scalable systems.How you'll Contribute:Lead the strategic direction, as well as the day-to-day execution of all post-sale service fulfillmentsDefine and evolve the long-term vision for fulfillment operations, ensuring alignment with business goals and customer expectationsBuild and scale infrastructure, systems, and processes that support efficient, repeatable delivery as we scaleDrive operational efficiency by streamlining workflows, improving resource planning, and introducing automation where appropriateCollaborate cross-functionally with Sales, Product, Engineering, and Customer Success to ensure seamless customer handoffs and successful service deliveryEstablish and monitor data to evaluate delivery performance, customer activation, and fulfillment timelinesServe as the senior escalation point for delivery-related issues, working cross-functionally to resolve blockers and risksHire, develop, and lead high-performing teams focused on customer delivery and operational excellencePartner with finance to roadmap the team's growth needs and costsPartner with executive leadership to influence broader company strategy and planning based on fulfillment capacity and performanceWho you are:10+ years of experience in post-sale delivery, implementation, or service operations within a SaaS or technology environment5+ years in a senior leadership role with experience setting and executing strategic direction at scaleProven success building and optimizing operational processes that support high-growth, fast-paced environmentsStrong track record of improving operational efficiency through systems, automation, and structured planningExperience managing cross-functional teams and collaborating effectively across Sales, Product, and EngineeringSkilled in using data to drive decisions, evaluate performance, and manage capacityDeep understanding of SaaS delivery models, customer onboarding, and post-sale service designComfortable working in ambiguity and solving complex problems with structured thinkingStrong communication and leadership skills, with the ability to influence at all levels of the organizationProficient with relevant tools such as Salesforce, JIRA, project management software, and workflow automation platformsOur Values:Relentlessly Prioritize the CustomerOwn OutcomesBe StraightforwardAct Now & IterateGritDecide with DataHire and Develop A PlayersBe CoachableOrganize and PlanExpect and Embrace ChangeBenefits and Perks:Work with a talented but humble teamCompetitive compensation and equityWeekly paid family meal401k, medical, dental, and vision insuranceFlexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut downTo support remote work conditions, AudioEye provides each employee a one-time stipend of $300We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All AudioEye recruiting email communications will always come from the @greenhouse.io domain or . Any outreach claiming to be from AudioEye via other sources should be ignored.Equal Opportunity Employer: We embrace equal employment opportunity. AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We welcome and encourage applications from candidates of all backgrounds, abilities, and seek to ensure that all candidates have the opportunity to showcase their skills and qualifications during the hiring process. Please email if you require an accommodation.Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing vendors come through our Talent Acquisition department directly. We have established a preferred network of staffing partners that we engage with if and when we deem necessary. We ask that staffing agencies refrain from contacting our executives, hiring managers, or employees directly. Unsolicited resumes and inquiries will not be considered or responded to. Thank you for your understanding and cooperation.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at AudioEye by 2xSign in to set job alerts for “Vice President Service Delivery” roles.VP of Launch Operations, 2 Hour Learning (Remote) - $400,000/year USDVice President Operations, 2 Hour Learning (Remote) - $400,000/year USDWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-10-07