Principal Program Manager, DC Service Operations

**Job Description** **Job Description** OCI have an opportunity for a Principal Technical Program Manager who will be responsible for a wide variety of Data Center management tooling to ensure the successful management of OCI Data Centers globally. If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organization. You need to be highly motivated, self-driven and have a good combination of technical and project skills, whilst being focused on continual improvement within the operation. You like to work in a global team with various seniority levels to support our objective of enhancing the capabilities and effectiveness of our key products and programs. + Responsible for creating executable project plans with clearly defined milestones, reporting project status, working across multiple cross functional teams, issues/risks, mitigation plans, crating and improving documentation. + Product Ownership of Data Center management tooling and documentation and integration and alignment with wider tooling and work-streams. + Responsible for Operational Readiness of products and services, identifying and mitigating risk. + Responsible for writing and presenting roadmaps, product planning and release cadence of features. + Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations. + Communicates with senior management to advise, influence and determine strategic business needs. + Actively drives customer engagements, identifying new product opportunities, service offerings, translating business needs into holistic solutions. + Ownership of all Key Performance Indicators (KPIs) and reporting on these as well as other key metrics **Ideal Candidate** + Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic. + Excellent communication skills and ability to interact professionally with a diverse group of customers and staff. + Able to work productively in cross-functional teams or resourcefully and independently as an individual. + Demonstrated examples of process improvement execution + Experience of Root Cause Analysis (RCA) methodologies + Experienced in overseeing operational Data Center projects and activities to ensure they are delivered to meet requirements. + Displays leadership qualities, mentoring, verbal and written communication abilities. Ability to use critical thinking when making decisions in day to day operations. + Experience in and ability to communicate to executive levels. + Outstanding organizational skills, ability to prioritize effectively, and has experience with technical project management. + APEX tool knowledge preferred + Able to operate in fast pace, ambiguous environment. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. + Strong collaborator, working closely with multiple teams and subject matter experts + Confident, takes ownership, willingness to "do what it takes" to get the job done with proven experience leading complex negotiations/initiatives to successful completion + Ability to be a strong team player, plus an ability to deliver independently; must be able to deliver results or projects in a timely manner within project metrics + Strong analytical, creative thinking, written, and verbal communications skills + Proven ability to apply critical thinking in complex situations + Experienced with Lean Methodologies (Six Sigma for example) + Experienced in working in a Scrum/Agile Framework **Basic Qualifications** + Strong background with IT Service Management disciplines (Problem Management, Change Management, Incident Management, Knowledge Management, Continual Improvement) + Solid knowledge of Data Center Infrastructure (Power, Cooling, Structured Cabling, Connectivity etc) + Strong knowledge of Cloud Computing Concepts. + Experienced in supporting large, Enterprise customers in an IT/Data Center Operations environment + Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems + Expected to have experience supporting enterprise servers, storage and networking technologies + Experience of ITIL/ITSM + Experience of Lean/Agile/Scrum methodologies **Responsibilities** + Responsible for creating executable project plans with clearly defined milestones, reporting project status, working across multiple cross functional teams, issues/risks, mitigation plans, crating and improving documentation. + Product Ownership of Data Center management tooling and documentation and integration and alignment with wider tooling and work-streams. + Responsible for Operational Readiness of products and services, identifying and mitigating risk. + Responsible for writing and presenting roadmaps, product planning and release cadence of features. + Innovate and Implement strategic improvements to drive down costs and reduce risks/downtime for Data Center Operations. + Communicates with senior management to advise, influence and determine strategic business needs. + Actively drives customer engagements, identifying new product opportunities, service offerings, translating business needs into holistic solutions. + Ownership of all Key Performance Indicators (KPIs) and reporting on these as well as other key metrics Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@ or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Created: 2025-10-07